Business Travel Specialist - Remote

This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV

As one of Wisconsin's largest travel companies, Fox World Travel has excellent perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Dollars to help you explore the world, remote work, a full benefit package including medical, dental, vision, disability, company sponsored life insurance, tuition reimbursement, 401k contributions, end of year perks, and a fully engaged leadership team dedicated to treating associates like part of the family!

It is a priority that our associates demonstrate competence and character that inspires trust by integrating our core values into every action and decision. Our core values state: together we are stronger, demonstrating genuine care and concern to do what is right when no one is looking, with a focus on being curious, creative, and driven and having a work hard, play hard mentality.

A day in the life of the Business Travel Specialist may include:

• Providing exceptional travel services for domestic itineraries.

• Meeting client needs, building value and strengthening Fox World Travel in a way that balances the needs of clients and expectations of the organization.

• Booking domestic reservations for air, travel, hotel and ground transportation, following up as necessary to complete reservation.

• Responding to requests for price quotations utilizing automated system(s) for domestic itineraries.

• Maintaining and promoting professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.

• Remaining informed of all airline rules and regulations; rail services; vendor loyalty programs; security, DOT and documentation requirements; current affairs. Communicate information to clients accurately, appropriately and professionally.

• Maintaining client profiles, ensuring special requests and reward program information are included.

• Processing air travel arrangement for passengers based on client's requests while enforcing LOA timeline dates and fee structure; conducts flight monitoring on day of departure and return.

• Counseling clients on travel safety considerations, preferred supplier support, savings opportunities, logistical routings and options, and international entry requirements, if applicable.

• Handling large amount of information with strict attention to detail and strong organizational skills.

• Effectively multi-tasking while managing time and pressure and maintaining a professional rapport with clients.

• Relating to clients at various levels within their organizations using diplomacy and tact.

• Anticipating client needs and act on special requests; may need to provide specialized services to VIP clients.

• Maintaining awareness and adherence to client's procedures, programs & policy guidelines while consistently applying Fox World Travel practices and programs.

• Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect.

• Ensuring optimum customer service through effective use of computer systems and positive telephone techniques.

• Improving quality results by studying, evaluating, and making recommendations of process re-designs.

• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.

• Operating with sense of urgency and interest and convey that to the traveler through actions.

• Enhancing the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Maintaining a high level of competency on Travelport GDS.

• Providing assistance to team members in researching and resolving service issues and help transition new team members into a Domestic Business Travel Specialist role, as needed.

• Other duties, projects and alternate assignments as determined by business need.

You'll love this job if you:

• Have personal effectiveness/credibility

• Are customer-focused and service-oriented

• Have communication proficiency - verbal and written; appropriate use of grammar

• Possess information gathering and monitoring skills, problem analysis and problems solving skills

• Have organizational and planning skills

• Possess sound judgment and decision-making ability

• Have attention to detail and accuracy

• Are able to comfortably deal with highly complex situations

• Are flexible, possessing the ability to work efficiently and effectively with frequent interruptions

This opportunity might be for you if you have:

• 3+ years travel industry related experience OR equivalent combination of education and experience

• Strong knowledge and demonstrated proficiency of all Microsoft Office applications

• The ability to work flexible hours within a scheduled shift (weekdays, 7 am - 7:30 pm CST)

• Proven ability to create domestic travel arrangements (air, hotel and ground transportation)

• Demonstrated knowledge of industry codes and practices, as well as an understanding of travel requirements, i.e. regulations, travel requirements, visas, passports, immunization requirements, etc.

• The ability to concentrate and perform accurately while meeting applicable productivity measures

• High productivity in a self-directed work environment

• The ability to communicate with confidence and create a credible impression to clients

• Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly

• Self-motivation; demonstrating initiative with a strong commitment to personal goals, objectives and work ethic

• Travelport GDS knowledge.

• Bi-lingual skills (Spanish), a plus

Incumbent must be able to travel by airplane, rail, boat and/or car at any given time as required by the position. Ability to drive to client and company locations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "Occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.

The incumbent may occasionally be required to lift up to 50 pounds

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.

For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job;

extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

Occasional business travel, overnight stay may be required - up to 15%. Ability to drive to home inspection locations, if required.

If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don't hesitate to apply online at www.foxworldtravel.com/careers.

Work hard, play hard and travel often with the Fox World Travel Team today!

If hired for this position, you would be an employee of Fox World Travel, therefore, no fees would be associated with your training or employment. Also, Fox World Travel does not charge any fees as part of the application process.

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

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