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Business Technology Specialist

Expired Job

Centerpoint Energy Minneapolis , MN 55415

Posted 4 months ago


This individual will work most of the time with no direct supervision to provide second/third level business technology support. They will collaborate/coordinate with business unit management and Technology Operations (TO) to support their clients in meeting business operational and financial goals. They will provide project management for business initiatives that include business enabling technology. This position requires working with clients at all levels (field operations, knowledge workers, supervision/management and executive) in providing operational / business technology support. This individual will support unique business applications and requirements (mobile data, SCADA, field workforce devices, etc... )


  • Provide first level support and technical assistance for incoming requests and incidents related to computer systems, software and hardware and tracking in ticket management system.

  • Recommending, configuration, installation, maintenance and training of end user technology (such as personal computer, laptop, smartphone, mobile workforce devices, etc.) and software.

  • Provide the analysis/defining of client technology requirements

  • Provide technology project management in support of business initiatives

  • Collaborate / Coordinate with TO (LAN, Network, Desktop and Security) and external vendors to provide onsite end-user / infrastructure support

  • Collaborate / Coordinate with TO (LAN, Network, Desktop and Security) in the development and support of corporate technology standards

  • Support Corporate TO in the installation / configuration / maintenance of network WAN (routers, switches, etc.) and LAN equipment (servers, VOIP, etc.)

  • Lead in selection and testing of technology hardware and application software

  • Documentation of technology testing in support of business requirements

  • Direct presenting/preparing end user training and/or documentation.

  • Provide status reports and problem summaries, and project status as required.

  • Responsible for asset management in their assigned area(s)


Associate Degree or equivalent work experience in a technology field (4 Years)

4 years of experience providing technical support of personal computers, peripherals, printers, local area networks, wide area networks, and software in both desktop and help desk environments.

Knowledge, Skills, Abilities, and Other Characteristics:

  • Demonstrate strong interpersonal skills and listening ability to communicate effectively with clients, vendors and co-workers

  • Demonstrate effective oral and written communication skills

  • Demonstrate advanced knowledge of both end user (desktop, laptop, smartphone, etc..) and infrastructure (LAN, network, etc..) technology support

  • Demonstrate project management skills

  • Ability to read, understand and apply technical documents

  • Ability to solve problems and make sound decisions

  • Ability to work independently with limited or no direct supervision

  • Ability to quickly assimilate new business processes and technology changes

  • Ability to prioritize and schedule tasks, pay attention to detail and demonstrate good organizational skills

  • Ability to work successfully in a team and inter-team environment

  • Ability to share technology skills and experience in a team environment

Physical Attributes:

  • Must be able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects

Working Conditions:

  • Normal Office Environment

  • Travel to Field site frequently, overnight as required

  • Provide on call support on a rotational schedule

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Business Technology Specialist

Expired Job

Centerpoint Energy