U.S. Bank Customer Service Center is looking for a high performing, detail-oriented Business Technology Analyst to support User Access and Application Administration support within multiple systems for multiple business lines. Experience with Process Improvement leveraging Desktop Automation Tools or API / SSO desired.
Maintains system protocols by following and updating procedures as needed.
Maintains user confidence and protects operations by keeping information confidential.
Maintains system controls by following existing framework for controls and levels of access; recommending improvements.
Maintains access by providing information, resources, and technical support.
Ensures authorized access by investigating improper access; revoking access; reporting violations; monitoring information requests by new programming; recommending improvements.
Contributes to team effort by accomplishing related results as needed.
Bachelor's degree, or equivalent work experience
Eight or more years of experience in business analysis, process improvement and computer technology applications.
Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations.
Detail oriented, results driven, able to handle multiple tasks with a can-do attitude.
Innovative and willing to explore new technical applications and challenges in a dynamic fast paced environment.
Strong understanding of project life cycle methodology (PLM) and testing methodology/procedures.
Ability to develop test schedules, review testing plans, track test issues and report on test results.
Proficient computer skills, especially Microsoft Office applications.
Any development experience within MS Access/.Net extremely beneficial.
Experience with Robotic Process Automation (RPA) or desktop automation tools such as Automation Anywhere.
Excellent planning and organizational skills.
Strong analytical and problem-solving skills.
Strong leadership and negotiation skills.
Excellent interpersonal, verbal and written communication skills
Thorough knowledge of a business line or function area
Knowledge of call center technologies desirable