Business Technology Analyst 4 - St. Paul, MN Or Gresham, OR Or Cincinnati, OH

US Bank Cincinnati , OH 45201

Posted 2 months ago

U.S. Bank Customer Service Center is looking for a high performing, detail-oriented Business Technology Analyst to support User Access and Application Administration support within multiple systems for multiple business lines. Experience with Process Improvement leveraging Desktop Automation Tools or API / SSO desired.


  • Maintains system protocols by following and updating procedures as needed.

  • Maintains user confidence and protects operations by keeping information confidential.

  • Maintains system controls by following existing framework for controls and levels of access; recommending improvements.

  • Maintains access by providing information, resources, and technical support.

  • Ensures authorized access by investigating improper access; revoking access; reporting violations; monitoring information requests by new programming; recommending improvements.

  • Contributes to team effort by accomplishing related results as needed.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Eight or more years of experience in business analysis, process improvement and computer technology applications.

Preferred Skills/Experience

  • Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations.

  • Detail oriented, results driven, able to handle multiple tasks with a can-do attitude.

  • Innovative and willing to explore new technical applications and challenges in a dynamic fast paced environment.

  • Strong understanding of project life cycle methodology (PLM) and testing methodology/procedures.

  • Ability to develop test schedules, review testing plans, track test issues and report on test results.

  • Proficient computer skills, especially Microsoft Office applications.

  • Any development experience within MS Access/.Net extremely beneficial.

  • Experience with Robotic Process Automation (RPA) or desktop automation tools such as Automation Anywhere.

  • Excellent planning and organizational skills.

  • Strong analytical and problem-solving skills.

  • Strong leadership and negotiation skills.

  • Excellent interpersonal, verbal and written communication skills

  • Thorough knowledge of a business line or function area

  • Knowledge of call center technologies desirable

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