Business Technology Advocate

Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

MAJOR RESPONSIBILITIES

The Business Technology Advocate (BTA) is responsible for:

Trusted Technology Advocate

• Understand each department's current technology portfolio and operational processes.

• Leverages a strong knowledge of PDS' product landscape, solutions and works with the department to address any needs (proactively coordinates).

• Acts as the "go-to" person; drives conversations with mid to large-sized departments that present the strategic relationship between technologies, products, and services compared with the business' overall business goals and objectives.

• Own relationships that straddle across lines of business units and organizations

Technical Strategy Formulation (Solution Development)

• Contributes to the creation and prioritization of trusted, long-term technical and business roadmaps for the department.

• Works to align business and IT strategies, defines the organizations place in the digital footprint, embeds technology in business strategy and helps to design future possibilities for the business.

• Drives envisioning and articulates business and program changes in the roadmaps around new and emerging capabilities in alignment with architectural roadmap.

• Ensures there is alignment on current technology framework which meets business and architectural needs, continuously rationalizing our application inventory including identifying critical dependencies.

• Work hand in hand with business leaders to submit their budget proposal according to the roadmap created.

• Alignment with functional managers regarding resourcing needs for roadmap delivery.

Success Champion

• Orchestrates implementation and monitoring of projects/programs in accordance with department's plan to develop solution offerings and value realization across a variety of solution areas.

• Work with project leads to drive scope, timelines and tracks progress toward objectives.

• Builds industry knowledge and establishes technical credibility with partners to drive the project agenda.

REQUIRED QUALIFICATIONS:

• 7+ years of technology sales, technology pre-sales and client service management

• 3+ years of project management experience and/or healthcare experience.

• 7+ years of technology management and support experience.

• Bachelor's Degree in a related field from an accredited university or college. In lieu of degree, 7+ years of experience is preferred.

• Proficiency with MS Office products including some or all the following Word, Excel, Project, PowerPoint, Outlook and Visio.

• Proficiency with other project management and business process mapping tools/applications, including but not limited to, Jira and Smartsheet's.

PREFERRED QUALIFICATIONS:

• 5+ years in Dental, managed healthcare, or retail industry experience

• PMP Certification

• Scrum Certification

• Master's degree in Business, Technology or Healthcare

KNOWLEDGE/SKILLS/ABILITIES:

• Highly developed teambuilding, influencing, and collaboration skills.

• Strong understanding of technology and application lifecycle.

• Excellent skills in strategic planning, managing, influencing, creating successful outcomes, and working collaboratively.

• Demonstrated ability to inspire, guide, and interact with all organizational levels, from hands-on user groups to stakeholders and executives, across both business and technology competencies without compromising core business values and objectives.

• Ability to interpret and apply policies and procedures.

• Ability to handle and maintain extreme confidentiality with departmental costs and legal contracts (internal and external).

• Self-motivated, reliable, organized and detail-oriented individual capable of working independently as well as part of a team.

• Ability to draw valid conclusions; apply sound judgment in making decisions and make decisions under pressure.

• Provide guidance to department leaders by gathering and analyzing information skillfully.

• An ability to inspire and motivate team members from both technical and non-technical background to drive the mission-critical priorities of the business.

• An unwavering commitment to the success of the department, and willingness to provide constructive/ corrective action when needed to the business and IT teams.

• Demonstrated intellectual curiosity and the creative development of solutions and strategies to solve PDS technology problems. Adapt to PDS frameworks and methodologies to solve pressing business challenges.

Benefits

• Medical, dental, and vision insurance

• Paid time off

• Tuition Reimbursement

• 401K

• Paid time to volunteer in your local community

Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

$79,584.00-$133,895.00 / Annually

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