Business Systems Technician I

Nsight Green Bay , WI 54302

Posted 4 weeks ago

Nsight Telservices applies the best technology and local support with an "All-Out! Everyday!" attitude.

What sets us apart?

  • Professional development

  • Competitive wage and generous shift differentials

  • Advancement opportunities

  • Progressive and fast paced environment

  • Team focused

  • Excellent benefits - including immediate paid vacation, on site Nurse Practitioner, fantastic employee wireless plan, 6% 401K match

  • Much, much more

Telservices is Nsight's brand and operation team for delivering data, voice and IT services over the latest technology. We compete against the largest communications companies in the world by providing competitive products and local customer service. In our local exchange territories, Telservices delivers voice, Internet and video services to residences and small businesses. We have been operating locally in these markets since the founding of the company in 1910. We pride ourselves in delivering great products on the latest technology with superior local customer service. Our customers are our neighbors. Across the entire Cellcom cellular footprint, Telservices operates as a facilities-based Competitive Local Exchange Carrier (CLEC.) With thousands of miles of fiber optic cable and connections to major metropolitan areas, Telservices provides resilient and redundant fiber-based data and voice services to some of the largest enterprises in Wisconsin.

Telservices also provides the support our customers need to take advantage of today's technology. Telservices provides IT and managed services with onsite support and remote monitoring. We help our customers operate efficiently while protecting their digital assets.

The Business Systems Technician participates in the implementation and installation of business systems to business customers throughout Nsight's markets. Business systems include voice over IP private-branch exchanges, hosted telephone services, structured cabling, and associated products. Works as part of the IT Services team to implement LANs, Wi-Fi access points and integrated voice and data solutions.

Responsibilities & Duties:
1.Customer Service

a. Understands customer priorities and objectives and takes an active role in accomplishing these objectives.

b. Acts with the knowledge that the customer is the most important part of the job.

c. Responds positively to complaints, problems, and sometimes negative and emotional behavior.
2.Communication

a. Keeps peers, customers, and supervisor informed of trends, significant problems, unexpected delays and anything new in the environment. Also communicates scheduled downtime or anything that affects the customer's computing environment.

b. Keeps customers informed of progress on problems that cannot be resolved on first call.
3.Problem Analysis, Resolution, and Prevention

a. Leads problem-solving efforts often involving outside vendors and other support personnel and organizations. Serves as an escalation resource.
4.Project Execution

a. Completes assigned tasks on time and within budget, has the foresight and experience to rectify unrealistic deadlines and tasks.
5.Training and Other

a. Keeps current on all the technology used in the customer's environment.

b. Provides appropriate training and education to customers regarding the services and products we have provided to them.
6.Performs additional related duties as requested or required.

Requirements:

  • Education: Associates degree in Network Administration or work equivalent

  • Technical Experience: Experience configuring IP devices include small business routers, switches and access points.

  • Other: Valid driver's License required.

  • Preferred:

  • Technical Experience:

  • One year of experience installing and maintaining Panasonic PBX solutions or other equivalent voice-over-ip PBX systems.

  • One year experience as generalized telephone technician.

  • Understanding of IP routing including WAN/LAN configuration, firewall configuration and session-border controller configuration.

  • Experience with Microsoft architecture specifically with Microsoft Active Directory.

  • Certification:

  • Vendor-specific PBX certifications. Generalized information technology certificates such as COMPTIA A+. Structured cabling certification.

amy.werth@nsight.com


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Business Systems Technician I

Nsight