Toyota Motor Company Dallas , TX 75201
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to grow and start their impossible with us.
Who we're looking for
Toyota's Service, Parts and Accessory Department is looking for a passionate and highly-motivated Business Systems Support Senior Analyst.
The primary responsibility of this role is to manage and support day to day activities surrounding Service, Parts and Accessory Development (SPAD) Accessory Management System (AMS).
Reporting to the Business Strategy, System and Analytics Manager, the person in this role will support the Service, Parts and Accessory department's objective to maintain all aspects of the Accessory Management System (AMS).
What you'll be doing
Coordinate and administer the gathering of business requirements and priorities with our Information Technology partners for the Toyota Accessory Management System (AMS)
Provide core support for all SPAD systems, including AMS, Project Web Application (PWA), and Accessory Sales Guide (ASG) including user access, troubleshooting, enhancements and fix it tickets
Assure projects have lead resources/product management to support activities outlined
Provide assistance in completing business requirements
Identify defects and initiate correct action with IT on AMS issues
Coordinate and handle all incoming AMS issue tickets and coordinate resolution with support team
Function as key liaison between business and IT on all activities requiring interacts on AMS
Provide system support/training to required Business Groups on new AMS modules after launch
What you bring
BS (or higher) in Business, Computer Science, Information Technology, or closely related analytical field or experience in strongly analytical field
Experience either in the technical execution or in business process development
Experience and knowledge in data analysis and presenting results to management
Experience with data systems and report development, including determination of user needs, available data, aggregation of data, etc.
Ability to effectively manage problems under time constraints and with minimal guidelines and supervision
Experience in developing business cases, justifying proposed expenditures, presenting and persuading audiences to support your initiatives
Added bonus if you have:
MBA or Master's degree
Experience with Toyota Accessory Management System (all modules within AMS system) and interface with required other TMNA systems
Experience with Toyota business systems and procedures.
Experience in ERP, End to End process, benchmarking or performance metrics
What we'll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Vehicle purchase & lease programs
Comprehensive health care and wellness plans for your entire family
Flexible work options based on business needs
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, child care, schools and more
Flexible spending accounts
Relocation assistance (if applicable)
What you should know
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com!
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.