V2Soft is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems.
We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.
We have an immediate requirement for a Business Systems Senior with our client in Auburn Hills, MI.
Candidate must support a group of applications ensuring stability and driving efficiencies. This person works closely with AMS Supplier Partners providing production support and overseeing the day to day operations ensuring SLAs / KPIs are met. Responsibilities include software and hardware maintenance and upgrades, monitoring application availability and performs RIC function for SRs.
Candidate will be responsible for:
24x7x365 application incident support responding and resolving issues submitted through the ticketing system
Mainframe processing reductions
Restructuring applications to improve stability
Application changes to support software upgrades
Application migrations to new hardware
SLA management through SLA reviews with supplier partners
Review application changes for permanent fixes; ensure completion of root causes analysis, application improvements, and MIPS reductions.
Functional and operational coordination of supplier performance (monitoring, measuring, adjusting and reporting);
Managing the quality of delivery of services and products by suppliers within contractual boundaries;
Management of the relationship and communication with the suppliers in scope;
Maintaining close interaction with the suppliers and the Build function to coordinate delivery of the most suitable services within the requirements of the business.
Requires a Bachelor's degree in a related area and 5-8 years of experience in the field or in a related area.
Strong Java and Mainframe knowledge required.
Knowledge on Software life cycle management including planning, quality assurance testing, training and deployment.
Demonstrate understanding of project management methodologies. Demonstrate extensive experience in leading, instructing, directing, assigning, and checking the work of others.
Demonstrate ability to communicate to all level of management in written and verbal form.
V2Soft Offers market-competitive wages and excellent benefits.
Medical, Dental and Vision benefits, which start immediately upon hire.
401K Retirement Savings Plan
10 Paid Holidays
10 Paid Vacation Days annually
Long-term and Short-term disability insurance
Life and AD&D insurance
V2Soft is an Equal Opportunity Employer (EOE).
(BUSINESS ANALYST OR BA OR BSA OR BUSINESS SYSTEM ANALYST OR BUSINESS SYSTEMS ANALYST ) AND(MAINFRAME OR CICS OR COBOL )