We're after a Business Systems Manager who can balance and triage project activities that move the business forward while simultaneously maintaining the systems used today. You will be successful in this role because you have hands-on management experience with strong business and technical skills, and enjoy working in a highly collaborative environment, with all departments on the lead to cash process: Sales, Marketing, Support, Experience and Finance/Accounting to ensure appropriate capacity and prioritization is applied towards systems delivery. This is a highly cross-functional role, and the ideal candidate is empathetic, data-driven, and a self-starter who is passionate about driving impact through process improvement, teamwork, organization and data analysis.
Who you're committed to being:
You can successfully work with staff at all levels, from field staff to managers.
You can work independently and know when to check in.
You find it easy to establish rapport with people.
You enjoy working with data and helping people to turn data into information.
You have strong customer service skills.
You can balance the need to adhere to processes with the need to provide service.
You would appreciate a work environment that is collaborative.
You possess persuasive written and verbal communication skills across diverse functions and teams; ability to empathize deeply with a diverse set of stakeholders
Self-motivated with a strong affinity for vision setting, strategic problem solving and driving action
You have a passion for building relationships, with strong references from former employers and business partners
What you'll own:
Develop and implement CRM and ERP lead to cash roadmap ensuring requests from the key stakeholders from Sales, Marketing, Support, and Finance/Accounting are being effectively qualified, prioritized, and executed
Work closely with business units to understand business needs and map to lead to cash processes and application requirements
Build and manage the CRM and ERP team of business analysts consistent with business needs. Keep CRM and ERP team aligned with business objectives
Manage user support and administration including training needs, working with business stakeholders
Help set the long-term vision for Salesforce, support tooling & systems, and related internal processes
Partner with leadership across the organization to understand key business priorities that support the lead to cash process
Collect feedback from global support, product, ops, sales, finance and marketing to effectively architect solutions and drive successful system / process rollouts
Scope business requirements and be a key business partner with our Salesforce and ERP Business Systems team, who will own and execute on building out our lead to cash solution
Design, lead and execute global system and process rollouts in partnership with key Business Stakeholders
Experience you'll need:
Minimum of 8 years of professional experience
Senior-level Salesforce and ERP management experience in the lead to cash process
Applied knowledge of Salesforce and ERP systems with professional experience managing the needs of various types of system users in a typical enterprise business and understanding how they use the system to perform their jobs to meet business needs
Understanding and experience with end to end system integrations and overall business system landscapes
Leadership and management experience
Experience with sales or support systems related to process design, process optimization, program management, customer support strategy or quality assurance
Experience facilitating behavior change within organizations
Experience designing, optimizing and documenting process flows
Working at Pluralsight
Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to create progress for the world.
Our platform helps technologists master their craft and take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles and become scalable, reliable and secure. We come to work everyday knowing we're helping our customers build the skills that power innovation.
And we don't let fear, egos or drama distract us from our mission. Our mission to democratize technology skills is what drives us and our values are at the helm of how we work together. It's our commitment to practicing them day in, day out that enables our performance. We're adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission, we are one.
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
All your information will be kept confidential according to EEO guidelines.