Business Systems Manager - Revenue Operations

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We're looking for a Business Systems Manager to be a part of making this happen.

Location: HQ - Eden Prairie, Minnesota, USA (Hybrid role, 3-days a week in office)

About the Role

The Business Systems Manager is an IT professional that works with internal and external stakeholders to understand, document, facilitate, and configure business systems.

Responsibilities

• Liaise with internal and external stakeholders to understand, document, facilitate, and configure business systems and process improvements under the direction of Business Operations Leadership.

• Ability to identify issues and solutions to make business process improvements for sales and operations teams

• Build a strong understanding of integrations between assigned business tools and the overall ecosystem.

• Assist with user access, roles, user acceptance testing, release cycle, and production support as needed by teams.

• Serve as the business systems point of contact for assigned business stakeholders and Sales Operations team.

• Provide industry best practice recommendations for business systems related process and configuration.

• Collaborate cross-functionally to effectively elicit and document requirements while determining business value, project scope, and success metrics

• Lead efforts to identify process improvement opportunities, create process flows, and match technology solutions with process

• Develop business process expertise; prioritize changes that strike a balance between strategic objectives and tactical needs

• Lead evaluations, prepare recommendations, and implement technology solutions to achieve business objectives

• Partner with development teams to transform requirements into a technical solution that meets maintenance, data integrity and security standards

• Provide training and change management leadership to user groups as needed on process & tool changes

• Manage a working list of projects and concurrently work the projects from concept to completion.

• Manage and maintain project plans to execute the pipeline of projects in the most efficient manner possible.

• Partner with external software vendors for new applications. Manage relationships with existing vendors.

Who You Are

• Strong desire to work both in design and on 'hands-on' supporting role with implementation resources in the delivery of technology solutions.

• Excellent analytical, abstract reasoning skills, and organizational skills.

• Excellent communication skills - the ability to talk about Salesforce and other tools in the business context, without shying away from more technical topics.

• Ability to multi-task and adapt to a fast-paced environment.

• Strong collaboration skills

• Ability to multi-task and adapt to a fast-paced environment

• Self-starting attitude and approach

• Proven ability to work autonomously

Minimum Qualifications

• 3-5 years experience with Business Systems related to Revenue Systems Operations

• Strong Project Management and Business Analysis background

• Strong Technical Knowledge related to data, integrations, and business applications

• Working knowledge of Corporate Business Systems (ie. Salesforce, NetSuite, Gainsight, etc)

• Working knowledge of Business Operations practices (ie. Quote to Cash, Opportunity Management)

• Less than 10% Travel to include potential international travel

Preferred Qualifications

• Bachelor's degree or equivalent experience

About Arctic Wolf

At Arctic Wolf we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)-and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work

• USA (2021, 2022) and Great Place to Work

• Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Bonus or commission pay based on role

• Flexible time off, paid volunteer days and paid parental leave

• 401k match or RRSP

• Medical, Dental, and Vision insurance

• Health Savings and Flexible Spending Agreement

• Voluntary Legal Insurance

• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.