Business Systems Engineer

OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we're transforming communities so they can thrive!

Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!

OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer

Join our smart, fun, and humble team to experience the most rewarding career of your life!

We are looking for a dynamic and proficient Business Systems Engineer to become an integral part of our team. In this role, you will be at the forefront of revolutionizing our business processes and systems, particularly for the GTM team encompassing Sales, Marketing, Customer Success, Professional Services, Support, and more.

As a Business Systems Engineer, you'll drive the optimization of our critical systems within the GTM team. Your experience thus far as a Salesforce Administrator or other technical background in Salesforce will set you up for success. The role requires developing strong relationships with business owners and technology partners to proactively anticipate emerging needs and drive initiatives that bring operational efficiencies and improvements to the table. This position will work on existing Salesforce.com implementations, identifying inefficiencies and improving them or developing for new business requirements and connected system integrations. Your self-starter attitude, exceptional attention to detail, and organizational skills ensure the delivery of high-quality results.

Your role involves proactive issue troubleshooting, efficient requirement gathering, and application of critical thinking to analyze data and provide insights. You will manage multiple priorities, contribute creative ideas for process improvement, and actively participate in agile development and project management.

Responsibilities:

• Responsible for designing, developing, maintaining, and improving enterprise-level integrations and workflows between business systems, while ensuring both availability and security.

• Design and develop solutions primarily on the Salesforce.com Platform using Apex Programming Language and Visualforce including developing Lightning flows and components.

• Collaborate with the Salesforce Administrator(s) to validate business requirements and any considerations (security, scalability, limits).

• Use Salesforce APIs to integrate with other systems used in the organization.

• Monitor, troubleshoot, and resolve issues related to integration flows, providing high-quality, responsive technical support to internal stakeholders.

• Tackle complex business challenges by leveraging your analytical mindset and innovative problem-solving skills.

• Propose and implement creative solutions that drive efficiency and effectiveness across our GTM functions.

• Demonstrate a commitment to continuous improvement by proactively identifying opportunities to enhance systems, processes, and integrations. Stay abreast of industry trends and emerging technologies to position OpenGov at the forefront of innovation.

Requirements and Preferred Experience:

• 7+ years of experience as a Business Systems Analyst, Administrator, Developer, Engineer or similar role, preferably in a SaaS organization or consulting firm.

• Your arsenal of relevant industry certifications should include certifications from systems such as Salesforce, Netsuite, Workato, Outreach, Gainsight, and more along with a wealth of experience in the SaaS industry.

• Salesforce Admin/Advanced, Developer, and/or CPQ Certifications.

• Hands-on administrative experience with integrated cloud tools such as Outreach, Gainsight, Marketo,

• LeanData, Quip, SF CPQ, Conga CLM, Netsuite, Rocketlane, Workday, DocuSign, GetFeedback and more.

• Experience working on Salesforce applications with a minimum 300-seat environment handling all aspects of CRM.

• Solid understanding of the Quote-to-Cash journey in systems from the process to integrations.

• Demonstrated expertise in Salesforce Admin basics, including reports, dashboards, user permissions, setup navigation, app management, flows, sandbox environment management, and validation rules.

• Strong understanding of Salesforce.com Declarative Programming and Administration (Develop Code, Custom Objects, Visualforce Pages, LWC, Apex, Workflows and Assignment Rules).

• Experience with data management and relational database design and familiarity with SOQL data formats, table joins, ETL, etc. and how to effectively extract, transform and load data.

• Experience with the Software Development Life Cycle, Source Control (Git), and Salesforce.com coding best practices.

• General web development experience with HTML, CSS, and Javascript.

• Familiarity with platform authentication patterns (SAML, SSO, OAuth, JWT).

• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)

• Experience with various system integrations and architecture. Previous experience working with Middleware tools and IPaaS solutions (Workato, Boomi, SnapLogic).

• Expert level understanding of the Salesforce product clouds, including Sales, Service, Community and Revenue.

• Proficient in Excel, including basic formulas and data manipulation.

• Strong written and verbal communication skills.

• Knowledge of project management phases and SDLC change management best practices.

• Proven ability to troubleshoot and support systems in a ticket/support queue environment.

• Ability to facilitate user acceptance testing (UAT) and training sessions.

• Strong decision-making skills for comprehensive solutions based on requirements.

• Self-motivated and self-managing, with strong organizational skills.

• Demonstrated ability to work collaboratively and across teams in a fast-paced environment.

#LI-DNI

What makes OpenGov unique

" Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!

" Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

" Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!

" Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more!

" Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.

" Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.