Business Systems Consultant Senior

State Of Indiana Indianapolis , IN 46218

Posted 4 days ago

About the job:

Two positions may be filled from this posting.

The Business System Consultant Senior will be responsible for helping lead systems development and change management around social services eligibility systems. This position plays a key role in ensuring continued adherence to systems development lifecycle concepts as well as Agency mandated budgets and timeframes.

The systems in question support eligibility for Medicaid, CHIP, HIP 2.0, SNAP, TANF, and other state/federal funded programs. This position works with state and vendor staff to ensure the Indiana Client Eligibility System and other related eligibility systems are functioning accordingly.

This position will play a key role in supporting all business units within DFR by working with the Project Team in collecting and analyzing business requirements, conducting research, and working with technology and business partners to ensure continued systems support and operation regarding eligibility systems. This position will assist the Project Manager and work with FSSA Division of Strategic Technology leadership to ensure continued success.

This position will be part of the FSSA's Division of Strategy and Technology which oversees the maintenance and development of all technology solutions within FSSA. These operations are geared towards the front end eligibility applications that support efforts of all FSSA's business units and the Division of Family Resources. These applications facilitate the casework and application eligibility functions.

A day in the life:

Review, research and assign incoming issue reports (PCRs) in assigned area to appropriate Contract technical team leads

Prioritize the maintenance work for both themselves and the programmer/analyst assigned to their team

Resolve client issues through enhanced access to databases for demographic and non-demographic data, eligibility data varying by assigned area

Approve all programming modifications - issue resolution and enhancement - prior to implementation in Production

Review scan results for multiple special projects for accuracy

Monitor various reports (specific to assigned area) for error identification and resolution

Request, document and review all table changes (specific to assigned area)

Perform maintenance troubleshooting/support multiple agency levels of management and field staff with questions/issues in multiple assigned program areas

Approve all results prior to its implementation into Production system for usage

Review and approve all testing results for both system issue resolution and Enhancments in assigned areas

Analyze test requirements, specify test scenarios, oversee execution of test plans for all changes, rather maintenance or Enhancement, in assigned areas

Participate in meetings for proposed system Enhancements to gather Requirements

Participate in brainstorming sessions as to content of testing scenarios for system Enhancments in assigned areas

Participate in meetings for proposed system enhancements to design system modifications

Maintain documentation of system activity

Mentor system State staff and Contract staff

Participate in project status meeting

Perform back-up responsibilities for absent BSC staff in assigned areas

What we are looking for:

Bachelor's degree in computer science, management information systems, or related field preferred.

Advanced knowledge of HIP 2.0 and Medicaid Programs

Advanced knowledge of Eligibility, benefits dates, reseeds, Core

Advanced knowledge of applicable systems, FACTS, ICES, CORE

Advanced knowledge of applicable State, Federal (SSA) regulations.

Advanced knowledge of technical problems and solutions as they relate to the current and future business environment;

Ability to work effectively with a wide range of information technologies, including systems administration, technical support, applications development, and users and management.

Ability to implement new policies and procedures and discern implications

Ability to comprehend, analyze, and correlate complex technical information and apply problem-solving skills.

Ability to communicate effectively, both orally and in written communications.

Ability to handle a variety of tasks and responsibilities simultaneously and efficiently.

Ability to lead, encourage and influence others to perform


The State of Indiana offers a comprehensive benefit package which includes:

New Paid Parental Leave

Medical / Dental / Vision plans

Health Savings Account available - with Employer Contribution

Prescription Coverage

Incentive-based Wellness Program

Employee Assistance Program

Employer-funded Retirement Plan

Deferred Compensation Plan with Employer Match

Flexible Spending Account

Work/life balance: 24 Paid Days Off Annually
12 company Paid Holidays, 14 during election years

Group Life Insurance

Qualified Employer for the Public Service Loan Forgiveness Program

Want the specifics? Explore the Benefits of Working in State Government!

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.

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Business Systems Consultant Senior

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