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Business Systems Analyst Tier 1

Expired Job

A1 Technology New York City , NY 10001

Posted 3 months ago

Title: Business Systems Analyst Tier 1
Location: New York, NY 10001
Position: Contract
Duration: 12 Months

CRITICAL KEY REQUIREMENT

Familiarity with Microsoft products, e.g.Excel, Outlook, Skype, Word, PowerPoint, Visio, Project, SharePoint, etc.
Experience in creating and analyzing IToperational/performance reports, queries and identifying anomalies.
Experience with ServiceNow Ticketing System.
Exercise strong communications, documentation, customer service, and interpersonal skills.
Demonstrates strong analytical skills with the ability to collect, organize, analyze, coordinate, and disseminate significant amounts of information with attention to detail and accuracy.
Exhibit ability to identify and define new and existing process improvement opportunities.
QUALIFICATIONS EXPERIENCE & EDUCATION

Required

Demonstrate strong analytical skills with the ability to collect, organize, analyze, coordinate, and disseminate significant amounts of information with attention to detail and accuracy.
Exercise strong communication, documentation, customer service, and interpersonal skills.
Exhibit ability to identify and define new and existing process improvement opportunities.
This position is primarily analytical/administrative (80%) and secondarily technical (20%).
The candidate is required to provide the majority of tasks electronically, via computers, telephone and remotely (i.e. from office to remote locations).
2-3 years experience with a ticketing system.
1-2 years experience in a data analyst position.
Familiar with Microsoft products, e.g. Outlook, Word, Power point, Visio, Project, SharePoint including ADVANCED knowledge and experience in Excel.
Good data entry and typing skills (55+ WPM).
Ability to work in a fast-paced environment while focusing on and prioritising multiple tasks simultaneously.
Desirable

IT Service Desk Operations experience in a lead role
Demonstrates ability to work effectively and be flexible in a variety of situations, including those involving uncertainty, lack of information, and changing circumstances.
Ability to analyze data using MS Excel functions including pivot table and other complex formulas.

FUNCTIONAL RESPONSIBILITIES
Activities

Monitor, manage, process and report on all MTA Onboarding requests.
Work with support groups to confirm Onboarding tasks are completed before the hire date of the new employee
Perform escalations as necessary
Deliverables

Meet with the IT Project Manager and delegates to discuss expectations and concerns.
Use MTA IT work instructions and procedures to process requests for newly hired and re-hired MTA employees, existing employees transferred and consultants during the onboarding process at the Service Desk.
Review requirements and offer viable alternatives.
Monitor, manage, process and report on all requests.
Create, modify and analyze reports and queries.
Utilize ITSM Service Desk (ITSD) ticketing systems to create tickets to process the workflow for MTA new hires, transfers and new consultant IT resource requests.
Interact with all MTA employees, including clients, colleagues, supervisors, managers and senior management etc.
Collaborate with ITSD personnel on IT issues and requests.
Follow up with support groups (2nd/3rd level), customers and management, as needed.
Other technical, administrative and IT Service Desk customer service duties, as required by IT Project Manager or designee.
RISKS

Normal office environment with no exposure to any additional risk.
DELIVERABLES & DUE DATES

N/A. Ongoing support and administration of MTA IT onboarding process.

Skills:
Service Now, Ticketing, BA
Contract


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Business Systems Analyst Tier 1

Expired Job

A1 Technology