Business Systems Analyst
Fort Mill, SC
Individuals in the Business Analysis role are responsible for serving as a liaison between the business community and the IT organization.
They collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals.
Business Analysts continually seek opportunities to increase customer satisfaction, deepen client relationships, and effectively manage customer expectations.
Based on breadth and depth of understanding of business needs and processes, they collaborate with IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. Business Analysis professionals are responsible for proactively identifying technology opportunities that impact corporate business strategies and performance.
Business Analysis professionals educate project team members on business unit goals and objectives and educate the business on the value of information technology. They also display innovation in identifying, proposing, and overseeing the execution of business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.
Business Analysts must have a solid understanding of the clients existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies. They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong leadership, relationship management, interpersonal, negotiation and communication skills are also required.
Business Analysts work with business partners within one or more business processes to align technology solutions with business strategies. They support one or more moderately to highly complex business processes. They serve as a team member, sometimes as a technical lead
Salesforce.com Administrator certification
5+ years of Salesforce.com experience
Excellent customer service skills
Ability to work independently and within a team setting with minimal direction/supervision.
Ability to think strategically, applying business insight/acumen and demonstrating critical thought in a complex business environment
Demonstrated effective professional communication (written and verbal) and presentation skills
Ability to prioritize workload and consistently meet deadlines
Ability to understand technical concepts and translate to operational processes.
Ability to understand operational processes and evaluate technical solutions.
For quick response email to
Business Systems Analyst, Salesforce.com Administrator,customer service, clients existing business processes,
Synergy Computer Solutions