Business Systems Analyst - Sales, Service, And CRM

Regions Financial Corporation Hoover , AL 35244

Posted 2 months ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. This position may function as liaison between the line of business and the Information Technology (IT) department.

Primary Responsibilities

  • Formulates/defines specifications for operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs

  • Analyzes and evaluates existing or proposed systems and devises computer programs, systems, and related procedures to process data

  • Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution

  • Prepares program specifications and diagrams and develops coding logic flowcharts

  • Encodes, tests, debugs, and installs the operating programs and procedures in coordination with computer operations and user departments

  • Reviews progress and evaluates results

  • Reports inconsistencies to the attention of management and suggest problem resolutions and business process improvements

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.


  • High School Diploma or GED and seven (7) years of related experience

  • Or Bachelor's degree and three (3) years of related experience

  • May require on call support rotation after hours and/or weekends


  • Experience providing application support to include troubleshooting

  • Banking or financial services industry experience

Skills and Competencies

  • Actively demonstrates a complex working knowledge of systems and software development concepts, practices and procedures

  • Ability to plan, schedule and execute multiple concurrent activities

  • Excellent communication and customer service skill

  • Excellent organizational, and analytical skills

  • Problem solving and priority management skills

Additional Job Description

  • Works with multiple stakeholders to identify, develop, and document business requirements supporting application enhancements and new application implementations

  • Works with stakeholders to research and provide remediation strategies for system functionality or design flaws

  • Provides support functions to maintain system functionality

  • Working knowledge of Agile software development or other iterative development methodologies





User Stories

Additional Preferences

  • Experience managing vendor relationships and coordinating projects with third party vendors

  • CRM system experience

  • Experience with Atlassian planning and collaboration tools (JIRA, Confluence, etc.)

  • SQL experience preferred but not required

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time

  • 401K with Company Match

  • Medical, Dental and Vision Benefits

  • Disability Benefits

  • Health Savings Account

  • Flexible Spending Account

  • Life Insurance

  • Parental Leave

  • Employee Assistance Program

  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Riverchase South


Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

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Business Systems Analyst - Sales, Service, And CRM

Regions Financial Corporation