Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Business Systems Analyst
Location: Hermitage, TN
Work you'll do
Maintains a solid knowledge base of the functional capabilities of and is a Subject Matter Expert in Service Now and the various areas and products within it.
Assists the Engagement Manager in leading, directing, and reviewing all activities associated with support of existing products and delivering new technology products. Responsible for product quality, project timeliness, and customer satisfaction.
Interfaces with clients to define and document requirements for a named set of custom developed or vendor software products. Creates documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, wireframes, and newsletters.
Manages the product backlog for product, working with the Engagement Manager to prioritize requirements, define and manage scope and sprints for a project.
Possesses overall understanding of appropriate business processes and workflows.
Engages business owners and other ITS resources to respond to requests for new applications and/or enhancements. Collaborates with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter).
Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs.
Leads and is responsible all Testing and QA activities within the project lifecycle.
Works with and manages USI QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.
Provides feedback to USI QA resources
Works with the Engagement Manager and clients to plan and execute User Acceptance Testing.
Provides operational support to practitioners and firm clients. Engages with various ITS organizations to resolve problems as they arise.
Participates in reviews of plans associated with project execution.
Responds proactively to both business and project issues and escalates appropriately.
Assists Engagement Manager with status reporting as required by the Market Development Channel and Deloitte Applications Studio leadership.
Information Technology Services (ITS) helps power Deloitte's success. ITS drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The ~2,500 professionals in ITS deliver services including:
Security, risk & compliance
Deloitte Application Studios (DAS)
Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.
5+ years of experience working in supporting multiple software projects in various IT roles.
3+ years of Business Analyst or System Analysis experience. Strong core business analysis skills.
Sound knowledge of ServiceNow functional modules and implementation experience. At least a year's experience in full lifecycle development and sustainment.
Must have in-depth knowledge of software development lifecycles including Agile development and testing.
Experience with test plan creation, test scripting, and test strategy
Familiarity with SharePoint, TFS/Team Foundational Server/ADO, Test Director, MS Project, HP Quality Center, Automated QA tools is a plus
Prior experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus
Demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology projects or initiatives.
Excellent written and verbal communications, organization, analytical, planning and leadership skills.
Strong management, communication, technical and remote collaboration skill are a must.
Experience in dealing with multiple projects and cross-functional teams, and ability to coordinate across teams in a large matrix organization environment.
Ability to effectively conduct technical discussions directly with Project/Product management, and clients.
Excellent team collaboration skills.
Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external).
Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a plus.
Familiarity with SharePoint, MS Project, HP Quality Center, TFS/Urban Turtle, Automated QA and wire-framing or visualization tools is a plus.
Experience working with Agile development processes.
Experience in packaged software development
Experience in programming is a plus.
Experience with implementation of Mobile Web Content vs. Native Development.
Ability to distill complexity to what users need in a mobile experience and 3rd Party vendor products
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.
Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.
As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: E20NATSMGRAA106-ITL5
Deloitte & Touche L.L.P.