Business Systems Analyst Intermediate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Who We Are

Department Overview

Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support.

Division Overview

The HITS Clinical & Revenue Cycle IT (CRC) division is responsible for more than 350 clinical and revenue cycle applications that clinicians, staff, and patients rely upon daily. The CRC team has subdivisions that support inpatient, surgical, anesthesia, ambulatory, departmental, and revenue cycle areas across Michigan Medicine. CRC also oversees many of the major IT platforms and applications such as the electronic health record, virtual care, pharmacy, radiology, radiation oncology, registration, document management, billing, and much more.

The CRC team is highly relied upon across the healthcare system and collaborates with operational partners to provide excellent service to the Michigan Medicine staff. Team members within CRC interact with customers on a regular basis by implementing and configuring workflows, enhancements, optimizations, and new modules or software while also ensuring adequate change control and testing processes occur. Team members work on a vast array of projects that propel Michigan Medicine into the future. The HITS MiChart OpTime Anesthesia team at Michigan Medicine is seeking a candidate to fulfill the role of Business Systems Analyst Intermediate.

Summary

The D. Dan and Betty Kahn Health Care Pavilion is a 12-story hospital that will house 264 private rooms capable of converting to intensive care; a state-of-the-art neurosciences center; and high-level, specialty care services for cardiovascular and thoracic patients, along with advanced imaging. The 690,000-square-foot hospital which also features 20 surgical and three interventional radiology suites is being constructed adjacent to the Frankel Cardiovascular Center, with plans for bridge and tunnel connections to existing inpatient care facilities. The anticipated opening of the new D. Dan and Betty Kahn Health Care Pavilion is fall 2025.

HITS seeks a Business Analyst to support the anesthesia/operating rooms/surgical services, interventional procedure rooms, diagnostic vascular unit, cardiac cath and EP labs. Primary responsibilities include supporting and maintaining the Epic OpTime and Anesthesia, as well as third party software used by anesthesia, operating and procedure rooms. The Application Coordinator is the primary support contact for the applications. As an Anesthesia/OpTime analyst, this person works with clients to translate surgical related workflows to Epic functionality, identify gaps, and provide mutually agreeable solutions to close workflow gaps. Provides support to clinical users by adapting software to meet their needs through knowledge processes, documentation needs, workflows, and practice standards.

Responsibilities*

The Business System Analyst is responsible for the following tasks:

• Responsible for coordination and performance of analysis, design development, testing validation and implementation of EMR modules used by clinicians performing and documenting patient care activities, leveraging system functionality to support clinical process and organizational goals.

• OpTime Anesthesia analysts coordinate issues that arise for their application areas and must be knowledgeable about the organization's policies, procedures, quality standards, and business operations.

• This position requires familiarity with preprocedure, intraprocedure, postprocedure, and out of OR workflows, regulatory requirements, Hospital & Professional billing, and patient experiences as well as understanding a wide array of integration points.

• Epic Certification or proficiency in Optime or Anesthesia. Familiarity with Clarity, Caboodle or other data/reporting systems is advantageous.

• Work with U-M business community/clinical staff to ensure the system meets the organizations needs.

• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.

• Understand the choices involved in application specifications and present them to end users in a meaningful way.

• Investigate end users preference while making build decisions.

• Analyze business operations as they relate to build decisions.

• Under general supervision formulates and defines system scope and objectives through research and fact-finding to develop or modify complex information systems

• Continue to maintain and enhance Epic software.

• Prioritize and implement requested changes to the system.

• Analyze new functionality in releases to determine how it should be used.

• Coordinate, review and test each new release.

• Maintain regular communication with Epic representatives.

• Participate in training and work with end users.

• Troubleshoot problems and questions from end users.

• Provides ongoing support of the EMR system and the end-users.

• Work with report writers to ensure that the application has the necessary reports.

Required Qualifications*

• Bachelor's degree or equivalent combination of education and experience
• 2-3 years of professional experience

Desired Qualifications*

• BA/BS degree or better and/or relevant experience in healthcare industry

• Demonstrated ability to perform business/workflow analysis, document business requirements, create scope documents, and standardize operating procedures.

• Ability to facilitate the investigation and resolution of development and project issues in a self-directed and timely manner.

• Solid and effective written, verbal, and interpersonal skills.

• Working knowledge of communication/collaboration tools, including spreadsheets, presentation, and word processing software.

• Excellent analytical and problem-solving abilities, understanding of LEAN principals.

• Ability to work as part of a team to support multiple clinical and administrative user groups.

• Share in rotating on call responsibility, including evenings and weekends.

• Experience and certification in any Epic applications, particularly: OpTime, Anesthesia, Cupid.

• Perioperative Services/Anesthesia/Operating Rooms/Surgical Services/Procedure Rooms/Cardiology clinical experience.

• Project management experience

• Experience and certification in any Epic applications, particularly: OpTime, Anesthesia, Cupid.

Work Locations

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance.

Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.

Additional Information

For additional information about the new hospital, visit D. Dan and Betty Kahn Health Care Pavilion