Business Systems Analyst Intermediate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Who We Are

Department Overview

Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support.

Division Overview

The HITS Clinical & Revenue Cycle IT (CRC) division is responsible for more than 350 clinical and revenue cycle applications that clinicians, staff, and patients rely upon every day. The CRC team has subdivisions that support inpatient, ambulatory, departmental, and revenue cycle areas across Michigan Medicine (MM). CRC also oversees many of the major IT platforms and applications such as the electronic health record, virtual care, pharmacy, radiology, radiation oncology, registration, document management, billing, and much more. The CRC team is highly relied upon across the healthcare system and collaborates with operational partners to provide excellent service to the MM staff. Staff within CRC often interact with customers on a regular basis by implementing and configuring workflows, enhancements, optimizations, and new modules or software while also ensuring adequate change control and testing processes occur. Team members work on a vast array of projects that propel MM into the future.

Summary

The D. Dan and Betty Kahn Health Care Pavilion is a 12-story hospital that will house 264 private rooms capable of converting to intensive care; a state-of-the-art neurosciences center; and high-level, specialty care services for cardiovascular and thoracic patients, along with advanced imaging. The 690,000-square-foot hospital which also features 20 surgical and three interventional radiology suites is being constructed adjacent to the Frankel Cardiovascular Center, with plans for bridge and tunnel connections to existing inpatient care facilities. The anticipated opening of the new D. Dan and Betty Kahn Health Care Pavilion is fall 2025.

The MiChart Clinical Communication and Devices team at Michigan Medicine seeks a Healthcare/IT Professional as primary support for Epic mobile apps, clinical communications, and devices. This team focuses on mobile communications, alarms and alerts, Haiku, Canto, Rover, and flowsheet data acquisition from streaming devices.

Responsibilities*

The Business Analyst Intermediate will need to learn EPIC configuration and obtain proficiency in Clinical Documentation.

Necessary skills and qualities for successful Business Analyst Intermediate include:

• Under supervision, is responsible for the planning, design, development, implementation, maintenance, and evaluation of clinical system(s) to support communications and patient care delivery.

• Experience with leading meetings, prioritizing, resolving conflicts, maintaining issues lists, and working within a project plan.

• Performs in-depth analysis of department and end user business needs, documentation of requirements, and translation of requirements into proper system specifications.

• The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.

• Familiarity with HIPAA, and privacy rules as they relate to user data integrity. Develop solutions for Data Requests based on new regulatory requirements, operational improvement efforts.

• Effectively collaborates with nurses, physicians, and other clinician users to ensure enterprise, organization and project goals are met.

• Strong communication and follow-up skills.

• Participates in all activities with interrelated teams including project management, testing, support, training, technical, and interface teams. Under supervision, participates in system upgrades. Serves as a liaison to the vendor.

• Manages and prioritizes requests for customer support, prepares, and maintains documentation in compliance with HITS tools and defined processes.

• Competent to work at a progressing technical level for most aspects of the clinical systems, but also considers the business implications of the application of technology to the current and future business environment.

• Employees in this classification typically analyze, compare, and evaluate various courses of action and under supervision can assist with decisions on matters of significance, within the scope of their responsibilities.

• Primary activities and decision-making authority are predominantly performed under supervision that affect business operations to a substantial degree.

• Participate in on-call including off hours and weekend rotation.

Required Qualifications*

• Bachelor's degree or equivalent combination of education and experience
• 2-3 years professional experience

Desired Qualifications*

• Epic Certification or Proficiency in Clinical Documentation

• Knowledge of mobile devices and clinical devices

• Ability to work collaboratively with teams of all sizes.

• Ability to multitask complex work assignments.

Work Locations

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance.

Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.

Additional Information

For additional information about the new hospital, visit D. Dan and Betty Kahn Health Care Pavilion