Business Systems Analyst Intermediate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Who We Are

Department Overview

Health Information Technology & Services (HITS) plays a role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise in IT strategy, security, infrastructure, and resource management.

Division Overview

The Academic IT (AcadIT) division in Health Information & Technology Services (HITS) serves both the education and research communities at the University of Michigan Medical School (UMMS). We engage faculty, students, and staff to provide a holistic portfolio of software and applications, infrastructure, device support, and custom projects to promote innovation and excellence. AcadIT is comprised of three areas that work in concert to provide support: 1) Application Services - focused on product management and support for vendor applications; 2) Software Delivery - focused on building custom applications when a vendor solution is not available and offering secure application environments; 3) Technical Services & Engagement - focused on providing support for high-performance computing, device management, data integration, and scientific programming and engagement and outreach with our customers.

Summary

Are you a passionate person who's creative, flexible, and experienced in reading between the lines? Do you excel at working with customers to understand their needs? Do you love to resolve technical challenges?

The Academic Applications Team is looking for a Business System Analyst Intermediate to support the diverse applications in use at Michigan Medicine. You will report to the manager of the Academic Applications team.

The Academic Applications team within HITS maintains a set of integrated applications that enable research and medical student education. You will partner with faculty, investigators, and study teams to implement application solutions and improve existing ones. You will work with other IT groups to ensure that our researchers continue to focus on pushing research boundaries and that our medical school faculty/staff continue to focus on delivering a top-notch curriculum to our medical students. You will help facilitate application assurance requests and security controls risk assessments to reduce vulnerabilities for existing and new applications by collaborating with the appropriate data owners/stewards, the Michigan Medicine Information Assurance (IA) teams, business owners, and vendors.

Responsibilities*

• Work with faculty, researchers, investigators, and users to collect and document requirements for the systems

• Partner with the Michigan Medicine Information Assurance teams, business owners, and vendors to facilitate application information assurance requests and application controls risk assessments to reduce vulnerabilities for our applications

• Contribute to service enhancement efforts, by identifying and quantifying customer requirements, delineating the gaps between customer requirements and the capabilities of existing technology, services, and resources, and recommending improvements

• Develop requirements design documentation for new applications or modifications to existing applications; identify areas for improvement and make recommendations for enhancements

• Develop and demonstrate a comprehensive understanding of internal procedures, business processes, and systems within the scope of a functional area

• Provide daily operational support for applications as needed. Coordinate with team members, service support groups, and vendors to resolve incidents and requests

• Follow procedures and guidelines to solve or escalate incidents and requests. Evaluate problems and determine the priority of responding

• Follow-up with customers on incidents and requests. Provide end-user support to encourage product adoption

Required Qualifications*

• Bachelor's degree or equivalent combination of education and experience

• 3+ years of relevant experience supporting Information Systems or business analysis in a large healthcare system or academic institution

• 2+ years of experience in several business analysis techniques including gathering, translating, prioritizing, and documenting requirements, data and system analysis, design, and system testing

• Minimum of 1 year of experience applying security-related technologies, practices, or services

Desired Qualifications*

• Experience with business systems analysis methodologies/best practices; Ability to investigate and resolve project issues

• Skilled in leading meetings, developing and delivering presentations, and using formal/informal networks to accomplish tasks and objectives

• Understand fundamental security-related practices including penetration testing, system and application hardening, identity and access management, authentication, authorization, audit, encryption, firewalls

• Knowledge of the National Institute of Standards and Technology (NIST), specifically emphasizing the NIST Special Publications (SP) 800 and 1800 series.

• Understanding of the assurance implications associated with cloud-based solutions

• Experience using:

• ServiceNow, JIRA, or other ticketing systems

• LucidChart, Visio, or other process mapping tool

• Understand fundamental security-related practices including risk management, incident Response, and Vulnerability Management

• Experience conducting root-cause analysis for problems of varying levels of complexity. Can understand and explain business and technical concepts.

• Understand technical information and communicate with others using user-friendly language

• Demonstrate skills in leading meetings, delivering presentations, and using formal/informal networks to accomplish tasks and goals

• Able to work across organizational boundaries to communicate effectively with those with differing opinions and levels of understanding

• Respects diversity: shows respect for and looks for the opinion of others, trusts and values each person?s contributions to the team, maintains smooth, cooperative working relationships

Work Locations

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan.

Additional Information

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits

Diversity Statement

HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe.

Mission Statement

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three components; patient care, education, and research that together enhance our contribution to society.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

249683

Working Title

Business Systems Analyst Intermediate

Job Title

Business Systems Analyst Inter

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Exec Vp Med Affairs

Department

HITS AcadIT Application Servic

Posting Begin/End Date

6/28/2024 - 7/12/2024

Career Interest

Information Technology

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