Business Systems Analyst II

Zurich NA Anoka , MN 55303

Posted 3 months ago

RCIS (Rural Community Insurance Services), a Division of Zurich North America is currently hiring a Business Systems Analyst that will report to the Business Systems Analyst Manager out of our Anoka, MN office.

The Business Systems Analyst will work on projects that support a variety of RCIS proprietary software applications where these highly complex applications provide functionality to support our external and internal customers.

The Business Systems Analyst functions first to understand the goal/problem and the scope of the project request, and then to understand the details of the request. Understanding the details requires the Business Systems Analyst to research RMA documentation, speak to SMEs (Subject Matter Experts) and end-users and research the existing application.

She/he will work through the Agile process to give the team direction during iteration, implement demo feedback, and ensure that software is built to the business needs. The Business Systems Analyst communicates utilizing many forms, including face-to-face, process diagramming, white-boarding, and requirement documentation.

RCIS is a fast-paced culture with firm timelines, so this person must be able to deliver results despite distractions, manage multiple or changing priorities, and be highly organized.

Client Internally Focused - The job's core deliverables rely on delivering service to internal clients, usually at the line manager or employee level. May involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise.

Basic Qualifications:

  • Bachelors Degree in Business Administration or Computer Science or Engineering and 5 or more years of experience in the Information Technology area


  • High School Diploma or Equivalent and 7 or more years of experience in the Information Technology area


  • Process re-engineering, e.g. LEAN/Six Sigma, Continuous improvement methodologies

  • Process modeling tools

  • Business Systems Integration

Preferred Qualifications:

  • Able to identify and consider business implications of the application of technology to the current business environment

  • General knowledge of financial services industry including knowledge of insurance and/or Crop insurance business processes and processing

  • In-depth, strong problem solving analytical skills

  • Strong written and verbal communication skills needed and the ability to tailor approach based upon audience and message

  • Aptitude to understand and analyze business needs and goals and articulate back to the business representative(s) and project team

  • Research and analyze necessary information to ensure comprehension of the problem and effort

  • Experience eliciting requirements using many different forms: researching existing documentation (government and previous requirements), interviewing, group sessions, researching applications, etc.

  • Ability to extract and communicate business needs, goals, and requirements, and to resolve questions/issues for the project team and business group

  • Ability to provide thorough analysis and simplification of complex problems

  • Ability to document requirements clearly and thoroughly

  • Able to see the big picture goal, and help to coordinate and break down the work on the team to meet the goal

  • Ability to foster collaboration and communication with all team members using low-fidelity and lean approaches/techniques such as white-boarding

  • Ability to work with the Product Owner to ensure scope of effort and that business goal is met

  • Experience managing a workload of multiple initiatives

  • Strong ability to facilitate meetings with the customer, using various communication tools, with off-site participants

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE Disability / Veterans

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.


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Business Systems Analyst II

Zurich NA