Business Systems Analyst II

Hansen Talent Group is hiring a Business Systems Analyst II to work with a large enterprise in Columbia, SC. This is a hybrid opportunity and will require 2-3 days/week onsite.

What you'll do:

• Defines customer needs in technical and business contexts.
• Ensure the proposed technical and business solutions meet the customer's objectives for the work effort.
• Provide guidance with planning and prioritization of business support-related activities.

Requirements and Qualifications:

• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
• Strong teamwork and interpersonal skills. Understands how IT affects an organization and is able to link it to business processes.
• Excellent analytical skills. Good conceptual skills. Able to read and comment on test plans and test matrices, project plans, and scope and design documents. 
• AVAYA
• Call Center as a Service (CCaas) Vendors like Genesys, Enghouse, Avaya, Amazon Connect Interactive Voice Response (IVR) Vendors like BlueWork