Business Systems Analyst II - Credit Systems

GM Financial Arlington , TX 76004

Posted 1 month ago

Overview

The Business Systems Analyst II - Credit Systems (BSA II) provides intermediate level system support for the originations related software applications used by multiple business departments. These responsibilities include the gathering and documenting the requirements to facilitate enhancements, changes and/or fixes within the Credit Systems applications. Additional support includes application configuration and maintenance, systems testing, and end-user production support. The Business Systems Analyst II - Credit Systems will be involved throughout the software development life-cycle as the requirements subject matter expert and is expected to take ownership for the delivery of the solution. Additionally, the Business Systems Analyst II - Credit systems will provide both technical and functional support to the end-users and will have a solid understanding of the business processes and how those processes relate to the associated business applications.

Responsibilities

JOB DUTIES

  • Formulate and define systems scope and objectives based on the business needs, a thorough understanding of business systems and industry standards

  • Assist in resolving production outages or other system issues

  • Gather, analyze and document business and functional requirements and recommend innovative solutions

  • Plan, organize and direct the implementation of business solutions in accordance with company and organizational strategies

  • Develop and manage relationships with business, internal and external IT partners to provide technology based solutions to business needs

  • Perform intermediate level critical analysis to creatively solve problems

  • Support development, QA and UAT activities as it pertains to system functionality throughout the project lifecycle

  • Identify application risks, impacts, options and recommendations for mitigation

  • Create and maintain process flows, component diagrams and detailed process functionality

  • Maintain intermediate level technical and functional awareness and competence of supporting business applications and organizational and industry technology standards

  • Capable of acting as a liaison by relating business issues to internal and external ITS partners, and relating technology solutions to business customers

  • Perform other duties as assigned

  • Conform with all company policies and procedures

Qualifications

Knowledge

  • Knowledge of business processes for supported business groups

  • Knowledge of GM Financials core business functions

  • Knowledge of information technology systems, infrastructure and operations

  • Knowledge of security methodologies, policies, standards and best practices

  • Knowledgeable of best practices in information technology governance and regulatory landscape for financial institutions

  • Working knowledge of all system applications

  • Working knowledge of information systems and operations systems for supported business groups

  • Working knowledge of the consumer loan business

  • Working knowledge of the Corporate Business solution environment

Skills

  • Ability to meet expected delivery dates and the tasks necessary to achieve objectives

  • Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes

  • Strong people skills including the ability to interact with employees at all levels

  • Good computer skills and conversance in information technology issues

  • Strong verbal and written communication skills

  • Ability to meet expected delivery dates and the tasks necessary to achieve objectives

  • Must be a self-starter and able to manage the investigations function with minimal supervision

Education

  • High School Diploma or equivalent required

  • Bachelor's Degree in related field or equivalent work experience preferred

Experience

  • 2-3 years of experience in an IT environment or respective business area in analyzing and implementing applications systems required

Working Conditions

  • Normal office environment subject to stressful situations

  • Strong focus on providing quality service to internal and external customers

  • Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime or split shifts may be required

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#LI-EM1


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Business Systems Analyst II - Credit Systems

GM Financial