CEVA Logistics is currently hiring a Regional Business Systems Analyst. The RBSA is responsible for assisting customers and internal departments in system issues and specs for new and existing applications.
Primary Duties and Responsiblities
Serve as the primary, on-site IT point-of-contact with groups, such as internal/external customer, sales, BD, quality, and other teams as appropriate.
Perform analysis, process mapping and design or system configuration, development, testing implementation and/or support of applications, processes or controls that will allow the program team to achieve project goals.
Document business requirements and write specifications for applications customizations.
Evaluate and recommend modifications of current IT functionality that takes into account changes in business requirements or equipment configurations that would improve and simplify business systems and reduce operating costs in a future state scenario.
Communicate and provide to the customer, via phone or e-mail, information regarding the basic resolution to application related problems.
Document and monitor service level agreements as requested to ensure that information technology systems are accessible and perform at agreed-to service levels.
Performs other duties as assigned.
Education and Experience
Computer Operations experience is a plus.
3-5 years' experience with Logistics applications (Transportation, Warehousing, Cross-dock, Finance)
Certifications and Licenses
Certifications and professional credentials may be required for this position.
Languages and Communication Skills
Must be able to read, write and speak English fluently.
Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from management, employees and vendors.
Excellent proficiency in Microsoft Office, internet, web-based and related job specific software applications.
Business analysis skills, requirements gathering, configuration and testing experience.
In-depth knowledge of the specific applications supported.
Ability to communicate complex situations quickly and clearly to people with a variety of technical skills.
Ability to resolve issues quickly and correctly
Ability to develop and document processes and procedures.
Ability to work as a member of a team.
Ability to work independently while following established policy and procedures.
Communication: Expresses ideas clearly and succinctly both verbally and in writing. Willingly participates, listens and seeks advice of others. Able to prepare clear, accurate, concise reports.
Teamwork: Acts as an effective team player in meetings by learning from and listening to others, and contributing/sharing ideas. Encourages the participation and involvement of everyone on the team. Values the diversity within the team and uses it to enhance the quality of the team's output.
Customer Service: Demonstrates the ability to determine customer needs. Assists customers by providing relevant information and other work products in a timely and accurate manner. Identifies and responds to changing needs of the customer.
Results Orientation: Demonstrates a clear understanding of expected outcomes. Delivers on committed accountabilities in a timely manner. Seeks assistance when
necessary. Demonstrates a capability to turn theory into practical application. Accepts responsibility for results.
Project Management: Demonstrates ability to incorporate project management tools to effectively manage tasks associates with an assigned portion of a larger project or activity. Consistently meets deadlines and targets.
Analysis and Problem Solving: Assists with problem identification and solution generation within own area. Recognizes when assistance is required. Understands that work is a process and is able to identify the major elements in own work area. Demonstrates an ability to create, understand, and interpret key business data. Focused on finding ways to do things more effectively.
Strategic Thinking: Demonstrates an understanding of business planning and processes. Appreciates how goals and priorities are aligned with corporate strategy. Maintains awareness of industry trends. Seeks to understand the business by asking questions.
Travel is required at least 25% of the time in this position. Travel identified is approximately 100% domestic (within the United States).
Work is generally performed within an office, stockroom, and/or warehouse environment with standard office equipment available and adequate lighting. Warehouse environment includes exposure to high noise, moving machinery and/or vehicles, dust and warm temperatures, and working closely with others. The working environment and lighting are generally favorable.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; sit; use hands and fingers to handle and feel; reach with hands and arms; and be able to lift up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Nearest Major Market: Houston
Ceva Logistics U.S., Inc.