Business Systems Analyst I

GENERAL DESCRIPTION

Performs complex professional work involving the analysis, high-level design, and implementation of application systems to meet the needs of County business processes. Oversees the day to day functioning of assigned systems. Cross-trained as a functional backup for Analysts supporting related systems, in order to assist users with questions or minor issues. Serves as project leader for assigned systems and processes and performs analysis for new projects and for changes to existing systems. Directs the work of staff that are assigned to assist with project tasks and coordinates system and projects tasks with vendors. Serves as liaison between user departments and IT or vendors of software packages. Provides training to end-users on use of assigned systems.

Assigned systems limited to one major system that supports a single business unit and/or several smaller systems with limited integration requirements. Depending upon area of assignment, software, applications and process knowledge will vary and could include Finance, HR/Payroll, CAD/911 or other public safety related systems, Cashiering, Land Development, Personal Property, Real Estate Valuation, Billing, Collections, Business License, Web, document/content management and a variety of in-house or vendor systems and processes using Windows/SQL- based application systems. Employees in this class will assist the Business Systems Analyst II/III with the technical support of assigned systems within a functional business team (Internal Services, Citizen Services, Public Safety, Enterprise, etc). Performs other duties as assigned.

ESSENTIAL JOB FUNCTIONS

• Enterprise functional business team assignment, may perform one of the following essential job functions:

• Project management responsibilities: Lead the Project Initiation Process through conducting high level client analysis, overall project evaluation and Technology Service Request (TSR) processing. Develop and complete online project management reports and key performance measures. Coordinate project preparation of external and internal reports through gathering, analyzing and summarizing data and information from project leads and/or departments

• Document/content management responsibilities: Provide solution coordination for the creation, capture, storage, retention, search and retrieval of documents related to individual department business requirements for content management, storage, search and management of structured and unstructured data

• Analyzes and documents assigned user business processes and/or applications, and evaluates various alternatives for designing or enhancing automated solutions to meet business needs, including new business rules, procedures or usage of data and information to meet departmental goals.

• Serves as project functional lead, coordinator or manager, over assigned systems and projects, depending upon the nature of the system and department.

• Plans and coordinates implementation of new systems, and the integration of changes into the processes of an existing system, using IT project planning and change management standards.

• Assists the Business Systems Analyst II/III with the technical support of assigned systems within a functional business team (Internal Services, Citizen Services, Public Safety, Enterprise, etc)

• Prepares project plans, schedules, task lists, including project milestones and review points. Reports project progress, issues and need for changes.

• Conducts analysis, high level design, and testing for system upgrades and enhancements for vendor or in-house systems.

• Provides orientation and training and training documentation on new or enhanced application functions to departmental contacts and/or end-users.

• Establishes expected outcomes and oversees testing of all application system changes. Evaluates work of assigned testing staff for conformity with established testing procedures.

• Provides facilitation and coordination for departmental and cross-departmental planning and procedure teams to include Information Technology and other departments as specified by assigned applications.

• Works with end-users in troubleshooting issues and finding resolutions.

• Keep abreast of modern analysis and application system troubleshooting methods and software through workshops, seminars, trade journals and self- study.

• Works with other IT staff in solving application system functional issues.

• Participates in IT planning activities for procurement, technical standards and process needs, and user department planning activities as requested.

REQUIREMENTS/PREFERENCES