Business Systems Analyst - Dairy Science

Dairy Records Management Systems (DRMS) provides herd management information solutions and software to ten thousand dairy farmers located in 48 states and Puerto Rico. DRMS serves dairy farmers through farmer coops - Dairy Herd Improvement Associations (DHIAs).

DRMS develops desktop, mobile, and cloud solutions for on-farm management and information analysis for dairy farmers. DRMS utilizes a cloud-based data warehouse utilizing in-house developed applications for data collection, lab management, data merging, record computation, report generation, information analysis, dashboard reporting, print center management, and business recovery.

Dairy producers utilize DRMS applications and reports to manage their dairy herds to ensure the production of high-quality products while maintaining a profitable dairy operation.

DRMS applications aggregate, validate, enhance, and correct data harvested through DRMS applications and third-party applications. Once the automated DRMS systems complete their data processing and analysis, the resulting information is disseminated to dairy farms via the DRMS software, website, or printed reports.

Essential Job Duties

• Provide independent leadership in delivering technological support to dairy farmers and dairy industry workers in the use of dairy herd management software.

• Assist in determining and specifying potential technologically sound improvements in software that deploy proper dairy science principles.

• Enhance technical and educational documentation that applies dairy science principles.

• Teach proper use of software to dairy producers and industry members.

• Conduct technical support to dairy producers, dairy coop field technicians, dairy coop managers and consultants; log all communications in Salesforce CRM

• Gather information from routine and unique situations to determine technological solutions

• Explore options in existing software solutions and suggest methods to deploy for described management problem

• Research background information

• Assist in maintenance of knowledge base to enable effective future responses

• Gather information concerning new applications to help devise new software solutions

• Collaborate with team cohorts in delivering inventive solutions and adapting software to new situations; advise cohorts in areas of unique expertise

• Document technical conditions to enable future applications

• Teach dairy industry members how software operates and how to apply software solutions

• Manage projects that require independent research; exercise judgement with latitude on actions and decisions

• Conduct online/on-farm educational sessions for company software and features

• Periodically represent DRMS at industry trade shows

Other Responsibilities

• Other duties as assigned.

Qualifications

Minimum Education and Experience

• Relevant Master's degree and minimum of 1 year of experience; or relevant Bachelor's degree and minimum of 3 years of experience; or an equivalent combination of education, training and experience.

Other Required Qualifications

• Ability to determine potential causes of technological problems in on-farm dairy management software

• Ability to communicate effectively with dairy farmers to identify and implement technological solutions to management challenges on dairy farms

• Ability to identify potential solutions that can be addressed by adjustments in software

• Ability to describe adjustments to software that deploy proper dairy science to software developers

• Ability to translate dairy science requirements into software technical features

• Ability to collaborate with software development and QA teams

• Ability to test the appropriateness of dairy content in new software features

• Ability to assess requirements and advise management and internal staffers

• Ability to diagnose problems and identify solutions

• Ability to teach how to apply software solutions to dairy management problems

• Ability to provide documentation needed to support other staffers

• Ability to oversee customer relations

• Excellent oral and written communication skills

• Ability to periodically travel to provide training or technical support to customers

Preferred Qualifications

• Two years of progressive experience in providing software support to farmers

• Two years of on farm experience using dairy herd management software

• Strong data management perspective

• Experience as decision maker for teams

• Strong experience using Microsoft Office and Salesforce

Required License(s) or Certification(s)

N/A

Valid NC Driver's License required No Commercial Driver's License required No