Blue Cross And Blue Shield Association Oakland , CA 94604
Posted 2 weeks ago
Your Role
The Platform Strategy and Operations Team is focused on optimizing Salesforce solutions and maximizing value across the enterprise. Salesforce is an enterprise platform targeted to help accelerate our transformation program, enable innovation, and help realize our vision for a reimagined healthcare system. Our team works cross-functionally to link our key business strategies and initiatives with our platform roadmap and day-to-day operations. We are responsible for driving critical business and vendor alignment, defining and executing the enterprise product roadmap, and maintaining operational excellence.
The Business Systems Analyst, Consultant reporting to the Platform Strategy and Operations Team - Sr Manager, will play a key role in the digital transformation of Blue Shield of California's sales and enrollment experience. This hands-on role will be accountable for collecting and rationalizing business requirements, creating future state designs, writing user stories and more across various business areas.
Your Work
In this role, you will:
Consult, lead complex data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives
Formulate and define complex systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements
Develop or modify information systems, including analysis of business and user needs, documenting requirements for complex or new systems
Lead research, impact analysis and determine the level of effort to complete requirements elicitation and defining the breakdown of tasks, resource loading, issue tracking and resolution management
Be responsible for developing and implementing new products and/or approaches in conjunction with implementing new/existing technologies
Develop Salesforce configuration methodology to support solution selection and develop documented solutions and processes using appropriate documentation protocols
Lead and collaborate cross-functionally in analyzing, designing, and forming solutions to meet business outcomes
Leverage agile methodology and skill in business solution design to drive business requirements workshops and story writing
Look to understand and improve business process rather than simple lift and shift approaches
Collaborate with developers to test and verify that solutions will meet the business requirements
Anticipate unrealized problems or dependencies and recommends solutions
Be passionate about solving business problems using technology and keeping user perspective in focus
Demonstrate an understanding that business communication and change management are essential in transformation
Blue Cross And Blue Shield Association