Business Systems Analyst (62169)

Dentsply Raleigh , NC 27611

Posted 6 months ago

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. As The Dental Solutions Company TM, Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better, safer and faster dentistry. Dentsply Sirona's global headquarters is located in York, Pennsylvania, and the international headquarters is based in Salzburg, Austria. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.


Reporting to the eCommerce Site Operations & Merchandising Manager, the eCommerce Site Operations & Merchandising Analyst is responsible for the analysis and day to day management and operations of Dentsply Sirona's digital properties. This person combines commercial and product-focused thinking with strong communication, collaboration, analytical, and leadership skills. S/he will implement customer-centric and innovative strategies that improve customer experience, business metrics, and operational efficiencies.

Key responsibilities include:

  • Analyze web metrics and results to improve the website content, features and functionality.

  • Partner with the eCommerce design teams to enhance customer experience through the implementation of new content.

  • Provide input execution of the Digital A/B testing effort to guide and influence the eCommerce experience

  • Partner with the enterprise marketing teams to properly showcase and merchandising product catalog by leveraging marketing and online tools.

  • Assisting with the execution and oversite of website taxonomy, category structure, and key online tools such as Product Recommendations, Related Products, Ratings and Reviews.

  • Assists with business validation testing on new capabilities and enhancements

  • Email marketing assistance



The successful candidate will bring solid eCommerce experience, preferably within multi-channel B2B and/or B2C retail, or agency experience. Highly collaborative, this person will have a record of partnering with cross-functional teams across the organization to achieve commitments. The ideal candidate will be process-oriented with strong analytical capabilities, while also having a high degree of comfort with ambiguity and a proven ability to consistently make good decisions through a combination of analysis, experience, and judgment. S/he will have a track record of creative problem solving to make steady progress towards achieving broader goals while understanding the overall organizational impact.


In addition to relevant industry background and functional skills, the key competencies of the ideal candidate include:

Results Orientation The ideal candidate will demonstrate the ability, determination, and tenacity to effectively manage and support the execution of Dentsply Sirona's eCommerce strategic objectives. Given the Company's growth objectives and the strategic priority of the online business, the individual we seek is someone who delivers beyond expectations and is not afraid to make tradeoffs across many different stakeholders.

Subject Matter Expertise The successful candidate must have strong eCommerce knowledge and delivery expertise, having been an outstanding performer in a dynamic, consumer-driven multi-channel or direct-to-consumer organization. S/he will bring analytical mindset and broad thinking, with the ability to pull together different ideas and components into a larger vision. The ideal candidate will be a natural problem solver and can think through & guide others around priorities, potential risks and trade-offs.

Collaboration and Influencing This individual will be highly collaborative. A key skill will be the ability to partner and communicate with business stakeholders and technology leadership to define, scope and execute Dentsply Sirona digital initiatives. This will require the development of effective relationships up, down and across the organization to establish alignment on strategic initiatives.

Analytical Thinking The successful candidate must have an analytical mindset and must use data to make decisions.

Team Leadership The successful candidate must have a proven ability to attract, select, develop, and lead teams for high performance within a culture that is both dynamic and supportive. S/he will help his/her team members navigate the organization, manage challenges and make solid decisions with high integrity.

Key Qualifications and Experience:

  • Bachelor's degree required. MBA preferred.

  • Minimum of 3 years of eCommerce merchandising and or site operations experience within a B2C or B2B eCommerce environment.

  • Previous experience in the planning and execution of eCommerce A/B tests

  • Excellent verbal and written communications skills accompanied by a strong business background, business operations, process improvement, and change impact.

  • Previous in with digital marketing and creation of digital content

  • Knowledge of Adobe Experience Manager and Adobe Creative Suite

  • Strong communication skills with the ability to present information to all levels are


  • The position will be based in Charlotte, NC
  • Expected travel 10% with peaks and valleys

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to Please be sure to include "Accommodation Request" in the subject.

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