Business Systems Analyst 2

Epsilon Rochester Hills , MI 48309

Posted 4 months ago

The Business Systems Analyst (BSA 2) will serve as the liaison between clients, technical delivery teams, creative teams, and analytics teams. The BSA plays a key role within the technology organization across many disciplines, including documentation, quality control, testing, and reporting. This position will be working on a rapidly expanding loyalty program that is very dynamic and requires a nimble person that can quickly adapt to changing technology and program needs.

Duties & Responsibilities

  • Use Siebel (an Oracle-based system) to manage website content and promotions to achieve campaign objectives

  • Create extracts from Siebel that are provided to several different stakeholders as well as pull many ad-hoc reports used to determine program performance

  • Serve as a subject matter expert, responding to platform questions and troubleshooting by having a thorough understanding of the business processes

  • Monitor the overall health of the program, providing key metrics to the team and identifying potential issues or discrepancies

  • Perform quality control checks on documentation as well as website content

  • Work with the business and strategy teams to develop executable project plans

  • Ensure all internal teams and key stakeholders are aware of campaigns, providing promotional details and assessing impact for the groups

  • Develop and maintain understanding of project workflows and business needs to support

  • Work with Technical team to develop high level business needs and test/validate functionality

  • Develop and maintain training and process materials

Desired Skills

  • Ability to properly interpret client needs and translate them into appropriate deliverables

  • Strong technical aptitude with an understanding of business and technical language

  • Ability to assess a situation, receive input from stakeholders, and select the best course of action

  • Strong drive, initiative, and sense of personal accountability

  • Ability to document information effectively

  • Strong interpersonal skills with the ability to develop strong relationships within the organization and partners

  • Excellent written and verbal communication skills

  • Ability to work in a dynamic, fast paced environment

  • Strong ability to multitask

  • Excellent attention to detail

  • Possesses good problem solving skills

  • Excellent organizational skills

  • With guidance, able to analyze and evaluate data and be able to make appropriate and well-reasoned recommendations and decisions to support the business and project teams


  • 4 years of BSA or technical marketing program experience

  • Bachelor's degree or equivalent experience

  • SQL or Oracle experience required

  • Siebel experience preferred

  • Proficiency with the Microsoft Office Suite

  • Experience working with loyalty programs preferred

Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.

About Epsilon

Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs and through CJ Affiliate, one of the world's largest affiliate marketing networks. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest, that help drive business growth for brands. An Alliance Data* company, Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit and follow us on Twitter @EpsilonMktg.

Alliance Data provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.

For San Francisco Bay Area:

Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance

Alliance Data is an Equal Opportunity Employer.

Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

Alliance Data participates in E-Verify.

Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


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Business Systems Analyst 2