Business System Manager (Imaging)

First Horizon National Corp. Memphis , TN 38103

Posted 2 weeks ago

Job Description:

The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system.

The BSM partners with business unit managers in Operations to deliver agreed upon business objectives relating to Imaging. Translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM also analyzes, measures and reports on the status of implementation efforts

Essential Duties and Responsibilities:

Consultation and Analysis

  • Drives initiatives and has primary responsibility for approving business requirements

  • Manages definition of business case and approves business requirements and functional designs for system enhancements

  • Considers impact to vendor, workflow of existing processes and other related systems

  • Uses analytical skills to streamline business processes

  • Understands and applies limitations and unique advantages of existing enterprise capabilities

  • Analyzes marketplace, industry, company and technology trends and best practices

  • Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.

  • Designs and documents business processes to improve efficiency

  • Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls

  • Develops solutions to business problems or new business requirements

  • Creates maps of current and future processes

  • Manages system SLAs, Disaster Recovery and Business Continuity, and user access

  • Serves as primary subject matter expert contact for the system

  • Defines and drives system strategy to align with organizational strategies

  • Researches and analyzes the root cause of system issues


Manages multiple initiatives and effectively interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals.Develops detailed plans and timelines. Produces system-related job aids and provides training content for training facilitators. Performs and coordinates User Acceptance Testing. Reviews and approves Quality Assurance test plans. Performs or scheduled production certification.

Education and/or Work Experience Requirements:


  • Ability to establish a mutual understanding with team members

  • Can decide and act without having the total picture

  • Can easily pose future scenarios

  • Can present the unvarnished truth in an appropriate and helpful manner

  • Excellent verbal and written skills

  • Strong Visio skills preferred

  • Project Management or Business Analyst experience beneficial


  • Utmost commitment to quality

  • Strong customer orientation

  • Bachelors degree or related experience

  • System implementation and/or loan operations experience preferred


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Services Specialist

Campbell Clinic

Posted 2 days ago

VIEW JOBS 1/14/2021 12:00:00 AM 2021-04-14T00:00 Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing. Essential Functions Statement(s) * Greets visitors and patients to determine their needs and directs them accordingly * Collects appropriate documentation from patient and enters into PM system * Collects copay, coinsurance or other balances owed on account * Prints billing slip for physician to mark services performed * Schedules follow-up appointments and cancels patient appointments due to no show * Enters charges same day of service * Codes diagnosis * Reconciles payments daily * Ensures that claims are in drop status at charge entry * Maintains cash drawer for making change and balances it daily * Verifies that all billing slips are submitted at the end of the day * Prints appropriate registration forms from medical record system for future appointments * Obtains precertification * Performs other duties as assigned POSITION QUALIFICATIONS Competency Statement(s) * Accountability - Ability to accept responsibility and account for his/her actions. * Accuracy - Ability to perform work accurately and thoroughly. * Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Communication, Written - Ability to communicate in writing clearly and concisely. * Customer Oriented - Ability to take care of the customers' needs while following company procedures. * Detail Oriented - Ability to pay attention to the minute details of a project or task. * Friendly - Ability to exhibit a cheerful demeanor toward others. * Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED) Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred. Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type. Equal Opportunity Employer/Veterans/Disabled Campbell Clinic Memphis TN

Business System Manager (Imaging)

First Horizon National Corp.