Business Support Specialist

Description

The Business Support Specialist performs administrative to support to the include customer service and program-specific work, including creating and maintaining document and data systems, and responding to process and program-related questions. This role uses substantial understanding of the job and applied experience, knowledge, and skills to complete a wide range of tasks, resolve issues, or make recommendations.

This position supports the Arapahoe County Public Health Nurse Liaison Program (NLP). The NLP is a nurse home visitation program that serves as a vital bridge between healthcare and social services and embodies a collaborative model of care by receiving referrals from various teams within Arapahoe County Department of Human Services (ACDHS). The NLP leverages the expertise of nurse home visitors in healthcare, child development, and health-related social needs to collaborate with human services professionals. Through this synergistic approach, the NLP aims to proactively address the safety, well-being, and permanency of children and adults referred to Arapahoe County Human Services, striving to establish a continuum of support that spans prevention to long-term stability for vulnerable individuals and families in the community. This business support position is an essential and collaborative member of the NLP team.

Note:This position will be located at 15192 E Hampden Ave Aurora, CO 80014.

Duties

Customer Service:

Provides information on a variety of matters requiring thorough knowledge of agency services, policies and procedures, and applicable laws. Conducts necessary research to respond to inquiries. Refers more technical and complex matters to appropriate unit or person.

Provides training and assists in reviewing work of new hires, temporary workers, and other department/division administrative staff.

Provides technical assistance and advice to less experienced staff in the use of department computer software applications, or the use of computers or peripheral office equipment.

Handles confidential matters and collects information as requested for the use of the supervisor. Uses critical thinking skills to determine appropriate actions in absence of the supervisor within scope of assignment.

Administers various administrative programs for the Division using initiative, sound judgement, and critical thinking skills. Acts as the main informational contact, responding to inquiries, and ensuring appropriate procedures are followed. Adjusts procedures as required and approved by a supervisor.

Establishes and maintains effective working relationships with other employees, representatives of other agencies and organizations, and members of the community.

Operational Support:

Provides complete business administrative support for Division Director, supervisor and other division staff. Performs word processing and data entry work accurately and completes a relatively heavy workload in a timely manner.

Maintains advanced operational knowledge of personal computers, related equipment, and software including word processing, spreadsheets, and databases.

Performs a wide range of word processing tasks including completing correspondence from rough draft, standard form letters, reports, tables, contracts, and grants requiring a high level of detail and typing proficiency and a solid knowledge of formatting principles.

Maintains and updates routine filing systems, files, and records such as database files, mailing lists, and related materials. Assembles information using established processes.

Receives and sorts incoming correspondence, reports, and other materials.

Proofread and determine correctness, suitability, and acceptability of documents for processing. Makes corrections, additions, or cancellations of documents as necessary within established policies, procedures, or standard practices.

Performs data entry and maintains computer systems or databases. Proofs data entry and corrects errors. Runs reports as requested.

Issues, accepts and processes applications, forms, permits, fees, forms, reports, legal documents, or similar materials in accordance with policy and procedural requirements. Ensures information is accurate and complete.

Emergency Preparedness and Response:

Responds, as required, to support public health emergencies, incidents, and events. Employee participates in all exercises and drills on emergency preparedness and response, as required. Completes trainings identified as appropriate for this level employee and initiates corrective actions and responses pursuant to Federal, State, and Local laws, statutes, and regulations.

Skills, Abilities and Competencies:

Medium to high level of proficiency with MS Office Suite including Word, Excel, and PowerPoint, and strong computer research skills.

Excellent written and verbal communication skills with all levels of internal management and staff, outside clients and vendors.

Effective management of priorities and projects in a fast paced environment.

Ability to manage information in a confidential and professional manner.

Detail Orientation.

Behavioral Competencies (these are required for all positions at ACG):

Accountability

Accessibility

Inclusivity

Integrity

Requirements

Education and Experience:

High school diploma 3+ years experience providing clerical/office support;

or Any equivalent combination of relevant experience may be considered in lieu of education and experience.

Preferred Education and Experience:

Bilingual (English/Spanish) skills are preferred

Public health experience

Supplemental Information

Pre-Employment Additional Requirements:

Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

Spends 80% of the time sitting and 20% of the time either upright or walking.

Occasionally lifts, carries, pulls or pushes up to 20 lbs.

Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.

Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.

Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.

Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment. Visual capacity enabling constant use of computer or other work related equipment.

Below, please list any special physical demands associated with this position. For instance, exposure to hazardous environments, blood borne pathogens, extreme heat/cold, use of power equipment or machinery, wearing of PPE (personal protective equipment).

Definitions:

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.