Business Support Production Assistant

About the Team:

Our Business Sales Team is passionate about providing the best customer experience for our business clients. We are a diverse group of Sales professionals who love to work hard and play even harder.

Who we are looking for:

Are you a team player, love competition, and live by a "work hard, play hard" motto? If so, the role of Business Support Production Assistant may be for you. We are looking for someone who loves a fast-paced environment, able to be fluid as challenges arise, solutions-based thinking to help us deliver the highest level of customer experience on Guam. Still interested? Apply today, we'd love to speak with you!

Still interested? Here's what the role looks like:

The Business Support Production Assistant is responsible for providing service to assigned customers consisting of small business, enterprise, and government clients, small service providers and resellers of GTA services. You will be delivering customer orders and ensure the customer experience is the best the island has to offer from preparing orders, picking up equipment, assisting customers upon delivery and delivering in a timely manner. This role is integral to GTA's stated mission of providing service to our clients with simplicity, speed, and agility from opportunity closing through service activation and support. You will also:

• Build trusting relationships with customer to ensure GTA is always top of mind when shopping for telecom services

• Collaborate with various teams across GTA such as Account Managers, Product, Service Consultants, Network Operations, Warehouse, Dispatch and Accounting

• Pull, fill, and deliver all Business Sales orders from GTA Warehouse and other GTA locations as needed to include pickup from customer sites

• Assist customers with simple moves, adds and changes

• Prepare, package, and deliver for GTA Prepaid Reseller customers

• Consistently provide the highest level of customer service by proactively offering all possible assistance to the customer

• Ensure that you attend all communications meetings and scheduled training sessions

• Other job duties assigned

Candidates must show:

• Ability to promote the Company culture and mission to all employees, vendors, clients and business partners.

• Product/Service knowledge: Remains up to date on the latest services and products we provide and has a clear understanding of how each work. Working knowledge of telecom network offerings such as Ethernet, TDM, DSL and Wireless access providers also required.

• Customer centric: Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings. Stays current with knowledge of products clients require and can foresee their future technology needs

• Accountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.

• Critical Thinking and Problem Solving: Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable.

• Organizational support: Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability.

• Technical skills: Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.

• Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.

This is what you need to have:

• Minimum High School Diploma or GED

• Minimum one to three plus (1 - 3+) years of customer service experience, preferable in telecommunication industry

• Experience in preparing, delivering, and following up on product proposals and quotes

• Experience in tracking customer sales information, forecasts and reports using related software applications

• Ability to work in a fast-paced, team environment with revenue deadlines

• Ability to work under pressure and multi-task

• Drive balanced communication with tact and diplomacy, while juggling competing customer & company priorities

• Strong written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image

• Conflict management/dispute resolution

• Must be accountable and demonstrate a high level of concern for work output

• Experience in teaming effectively with others across different disciplines, functions, and

• The ability to travel to customer sites

• Working knowledge of MS Office suite

• Must have and maintain a current valid Guam Driver's License

• Flexibility to work outside of standard 8AM - 5PM CST time zone hours

• Regular, punctual, and consistent attendance

• Must be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business

If you are still interested and the values below resonate with you, apply today!

GTA Val-You's:

Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at humanresources@gta.net or call us at (671) 644-0300.

This job announcement closes on Friday, June 28, 2024.