Business Support Manager II NYC Local Market

Bank Of America Corporation New York , NY 10007

Posted 1 week ago

Job Description:

The Business Support Manager (BSM) will report to the NYC Local Market Exec and will be responsible for supporting the teams in executing the local market strategies across New York City, Long Island, New Jersey and Miami. The BSM will focus on managing both daily operations as well the execution of strategic initiatives for the market.


  • Provides strategic thinking as to how best deliver results with an operational excellence lens

  • Leads, coordinates and manages presentation support, both routine and ad hoc

  • Manages projects from conception to delivery

  • Liaises with key leaders to ensure initiative are proceeding as planned and proactively anticipates or addresses risks

  • Coordinates logistics, agenda, materials and follow up items for various meetings and events

  • Supports internal and external communications by preparing invitations, employee communications, newsletters, talking points and social media content

  • Drafts senior level communications around key initiatives with clear next steps

  • Prepares executives for critical communications such as deep dives, business reviews, and town halls

  • Manages research and centralized storage of documents, resources and support materials

  • Serve as expert on compliance deadlines and guidelines; i.e. up to date on all risk and compliance efforts

Required Skills:

  • Previous relevant experience in business support management /operations function

  • Strong process management and demonstrated ability to document and audit

  • Recent relatable experience working on change management and engagement initiatives

  • Analytical experience preferably in a high matrix environment

  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input and when to act independently

  • Ability to plan and facilitate cross-functional discussions, bringing multiple stakeholders together, directly address issues to reach consensus and decisions and drive outcomes

  • Advanced proficiency in creating decks (Power Point) and working with Excel (proficiency with pivots, macros, etc.) for executive presentations with the ability to synthesize an audience specific message

  • Advanced experience utilizing communications tools such as newsletters, websites, Share Point sites, shared drives, social media

  • Previous experiences in event management, process management, support of a senior leader with C-Suite activity/engagement

  • Ability to crisply define and communicate concepts and tailor messaging to audiences appropriately

  • Ability to work outside of normal business hours for various events and travel as needed

  • Ability to flex between strategic and tactical including developing milestones and actions to accomplish strategic goals

Desired Skills:

  • Strong understanding of the metro market (NYC, Long Island, NJ) and its dynamics

  • Brand expertise

  • Public relations experience

  • Microsoft Project and Publisher

  • Tableau

  • Proactive thought leadership

1st shift (United States of America)

Hours Per Week:

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Business Support Manager II NYC Local Market

Bank Of America Corporation