Business Support Manager

Come join our team! The Business Support Manager oversees a team within the Office of Financial Services that manages the City's Enterprise Resource Planning (ERP) system.

This role involves partnering with City departments to coordinate a vision for ERP system development and roadmap that supports all ERP modules. The Business Support Manager also coordinates with the Office of Technology and Communications (OTC) for the use of ERP tools to ensure sustainable system development within the City environment.

Here is what you can expect to do:

• Manages Business Support personnel and consultants to ensure requested service and support are delivered in a timely manner;

• Leads ERP system projects from inception to completion, including preparation and interpretation of project specifications;

• Works directly with subject matter experts, OTC, and ERP system consultants to identify and implement efficiencies;

• Researches and resolves ERP functional issues that arise from system upgrades, new features, fixes or patches applied, and user issues;

• Establishes procedural standards and best practices for system usage;

• Analyzes and solves ERP system business data flow issues, including configuration, troubleshooting, research, and resolution;

• Provides customer service, training opportunities, and resources to ERP system users.

• For more information and essential functions, see our job description.

Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time.

The eligible list created from this assessment may also be used to fill Program Administrator positions as they become available in various departments within the City.

Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals.

At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.

Eight years of progressively responsible experience in a majority of the following: supervision or leadership, project and program development, and/or project planning.

OR

Bachelor's degree with coursework in Public Administration, Business Administration, Urban Planning, Economics, Management, Human Services, Social Work, Sociology, Criminal Justice, or a field related to the vacancy. Four years of progressively responsible experience in a majority of the following: supervision or leadership, project and program development, and/or project planning.

NOTE: A Master's Degree in Accounting, Economics, Public Administration, Finance, Business Administration, Information Systems, or a closely related field, may be substituted for two years of the related experience listed above.

Position-specific preferred qualifications:

• Experience using Enterprise Resource Planning (ERP) systems and business processes in a wide array of functional areas, resolving system issues, and making implementation enhancements.

• Knowledge of public sector accounting and financial management

• Submit a City of Saint Paul online application by the closing date.

• Upload or submit the following required document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.) 

• A resume  - please ensure that your vacancy-related experience is documented.

First time applying online? Read our How to Apply Online Guide.

Need technical support? For help with the online application, please call 1-855-524-5627.Assessment: Qualifications Rating

The Qualifications Rating is an assessment of your completed application, resume, and answers to the Supplemental Questionnaire. Be as specific and detailed as possible in completing your application and questionnaire. You must submit your completed application and supplemental questionnaire by the application deadline.

GENERAL INFORMATION:

Open Job Posting: This posting is open to anyone who meets the position requirements.

Eligible Lists: Eligible lists are typically created from a pass/fail assessment.

Those who pass the assessment will be placed on an eligible list for approximately six months. Hiring Managers may interview/hire anyone from the list.

Final Selection Process: You must receive a score of 75% or higher to pass the assessment and be considered for the position.

Those who pass will be placed on an eligible list and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.

Pre-Employment Screening: This position requires a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education.

Human Resources Contact Information:

Kate Moen at (651) 266-6530

Email: kate.moen@stpaul.gov

The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.

Veteran's Preference: If you are a veteran and would like to receive Veteran's preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information.

Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.

Official Title: Program Administrator

Working Title: Business Support Manager