Business Support Consultant 2 - Collections Business Initiatives

Wells Fargo Roanoke , VA 24001

Posted 3 days ago

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

The Collections Business Initiatives team is looking for an individual who is passionate about driving change and taking results to the next level. This person will be expected to drive implementing change, resolving issues and coordinating customer remediation. The Business Support Consultant 2 will implement and track technology projects and significant operational change initiatives.

  • Consults and partners with project managers, technical resources and project teams to establish appropriate implementation strategy, methods and plans for strategic initiatives

  • Develops complex business requirements to meet implementation strategy.

  • Designs communication and training plans, including identifying the appropriate learning process and timing.

  • Provides coordination support to ensure successful implementation planning, solution preparation, delivery, and measurement of strategic initiatives

  • Coordinates efforts including development of plans, process impact and redesign, change management, communication, training, delivery, implementation, and monitoring of performance of implemented solutions

  • Helps issue owners to creatively solve problems

  • Identifies and monitors resolution of issues, escalating as necessary

  • Ensures task completion according to established timelines

  • May identify best practices and recommend new workflows and/or procedures

  • Interacts regularly with executive management demonstrating influence and negotiation

Required Qualifications

  • 4+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience

Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills

  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

Other Desired Qualifications

  • A qualified candidate will have significant demonstrated process and implementation capabilities and be able to function in a fast-paced and dynamic environment.

  • Extensive knowledge and understanding of analysis of business processes and enhancing operations to accomplish business objectives

  • Experience in project management or implementation

  • Collections experience

Street Address

IA-West Des Moines: 7000 Vista Drive

  • West Des Moines, IA

OR-Hillsboro: 10500 NE Walker Road

  • Hillsboro, OR

SD-Sioux Falls: 301 E 58th Street North

  • Sioux Falls, SD

UT-Salt Lake City: 5201 Amelia Earhart Dr

  • Salt Lake City, UT

VA-Roanoke: 7711 Plantation Rd

  • Roanoke, VA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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Business Support Consultant 2 - Collections Business Initiatives

Wells Fargo