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Business Support Analyst - Jr

Expired Job

Equifax Alpharetta , GA 30023

Posted 3 months ago

Job Number:19367

Position Title:

External Description:

  • Job Title: Business Support Analyst

Position Summary:

As a Business Support Analyst, you will perform post-production support functions for both customers and internal teams. The Business Support Analyst is essential to analyzing, diagnosing, and solving customer issues while independently leveraging other resources within Equifax as required. The Business Support Analyst position is responsible for the ongoing support of USIS (IFS) applications in production.

As part of the Business Support Analyst Team, you will interface directly with customers and Equifax technical, operations, and business teams to resolve and complete customer requests.

Additional responsibilities of the Business Support Analyst include:

  • Develop and maintain positive relationships with key customer contact

  • Address system incidents, informational requests and other support with a sense of urgency and due professional care

  • Perform outbound communication and notifications related to USIS IFS applications

  • Basic SQL Database familiarity to write and execute queries for research purposes

  • Transition customers from project teams to post-install support team

  • Provide prompt and courteous service to external customers, internal business and IT partners

  • Maintain and update request information within the request tracking/ticketing system

  • Implement customer support best practices

  • Maintain customer application run book

  • Research, investigate and analyze requests with minimal oversight or guidance

Education:
4-year degree Technical degree desirable (examples: IT, MIS, CS) vs. liberal arts, unless candidate has a minor in a technical discipline and/or solid experience and knowledge is demonstrated Degrees from technical institutions will be considered in conjunction with sufficient demonstrable experience Alternate experience e.g. military service will be considered with sufficient demonstrable experience

Core Competencies of the Business Support Analyst:

Ability to learn Equifax tool set required to perform job Ability to learn Equifax products and related industry knowledge Communication: There will be extensive customer contact and communication

  • Ability to explain information and resolutions to customers

  • Ability to communicate with internal teams in research / resolution process

Problem-solving Critical thinking Exceptional customer service and follow-up skills, energetic with positive attitude

Required Skills of the Business Support Analyst:
5+ years of experience Technical knowledge: Jira and/or Confluence, Unix, Oracle, Java, XML

  • Ability to read XML

  • Ability to decipher log files - use them to troubleshoot issues

  • Ability to access data in a DB

  • Ability to access info on a Unix box

  • Infrastructure knowledge such as Network, Webhosting and Database

Customer facing experience Microsoft Office Suite (Word, Excel, and PowerPoint) Technology knowledge

  • General understanding of software systems, servers, databases, network, operating system and client side technology Must be able to own and see tasks through to completion without significant guidance Demonstrate proficiency to define problems, collect data, establish facts, and draw valid conclusions through deductive reasoning

Primary Location:

USA-Atlanta JV White

Function:

Function

  • IT Development and Client Services

Schedule:

Full time

City:Alpharetta

Location_formattedLocationLong:Alpharetta, Georgia US

State:Georgia

Community / Marketing Title:Business Support Analyst

  • Jr

Company Profile:

Requisition Number:J00070549

EEO Employer Verbiage:

Equifax is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.


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Business Support Analyst - Jr

Expired Job

Equifax