Business Support, Administrative Assistant

Guest Relation Executive

Work Dynamics

What this job involves

To be responsible for guest's first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.

Competencies

• Excellent communication skills.

• Strong customer service drive.

• Outstanding problem solving skills.

• Able to work flexible hours.

• Quick learner and ability to motivate self.

• Proven working experience as a guest relation Executive.

• Confidently able to present to clients.

• Hands-on experience in using visitor management software and MS office.

• Strong team player within a customer service team environment.

Responsibilities

Key Operations delivery

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.

• Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.

• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.

• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.

• Ensure Accenture specific processes/manuals is followed

• Visitor admission is properly authorized

• Maintained visitor log book and book taxis if required

• Assisting with special needs for visitors with disabilities.

• Ensuring basic cleanliness of lobby, lifts and public area.

• Ensure the laptop details are scanned and check for Govt. ID's.

• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.

• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival

• Client safety and security protocols are followed

• Daily reconciliation & shredding of daily badges.

• Participate in Emergency Evacuation procedures including crisis management and business continuity.

Sound like you? Here is what we're looking for:

Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

Qualifications

• You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.

• Good Communication skills with fluency in English and Hindi language is a must

• Willingness to work in flexible shifts, weekends and holidays is an added advantage

• Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

Location:

On-site -Chennai, TN

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

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