Business Success Specialist

The Veterinary Software Business Services & Subscription team is looking to add another member to our growing team to help meet business demands; the role is a unique combination of bookkeeping and customer service. This team is part of the Customer Success Virtual Operations division, a dynamic team that is focusing on improving the customer experience across all Veterinary Software billing functions.

Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer emails, phone and other communications, addresses questions/issues/problems/concerns. Data management through data entry, data updates, in excel or other billing management systems.

In the Role of business Success Specialist You Will:

• New contract/order processing in a manner aligned with standard operating procedures and other compliance requirements.

• Invoice management for all Veterinary Software Products. Entry, Credit, Discount, etc. (Sales to Support)

• Customer Facing Billing Representative

• The role would be responsible for communicating with our customers about billing inquires surrounding the Veterinary Software portion of the monthly statement.

• General IDEXX Billing Needs are handled by a different team but due to the complexity of some software subscriptions we will act as the Tier II of billing questions for customers.

• Cancellation Processing

• When a customer chooses to leave a software product, there are many elements to the cancellation that this role would perform to ensure the removal of access to the service and final billing accuracy.

• Quarterly Billing Audit by product

• To ensure accurate charge capture across portfolio this role would conduct billing audit. We would start monthly to establish a base line of revenue capture and migrate to quarterly once we had confidence in our accuracy levels.

• Other data or IDEXX Veterinary Software projects as assigned

• Research on billing addendums

• SOP/Documentation

• Hardware scheduling management

Schedule: Monday - Friday, 8am-6pm

Location: Training for this position is on-site in Westbrook, ME for 6 weeks. Post training, this role has hybrid or virtual capabilities.

Why IDEXX

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

#LI-MR1