Business Strategy Analyst (Mid-Level)

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Strategy Analyst (Mid-Level), you will join the Plan Optimization Team.

The purpose of the Plan Optimization team is to ensure the organization's key performance commitments (metrics and goals) are on track as planned and to develop recommendations to close performance gaps in the contact center and digital channels. Additionally, the Plan Optimization team will act as the front door for ideas aimed at improving performance in the contact center and digital channels to meet our key metrics and goals.

In this position you will use quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. You will provide insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, Plano, TX, San Antonio, TX or Tampa, FL. Relocation assistance is not available for this position.

There is 1 Position Available

What you'll do:

• Collaborates with stakeholders to identify key business assumptions and hypotheses around line of business strategy. Assists experienced Business Strategy Analysts and other subject matter experts with refining hypotheses and identifying business questions to explore further.

• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.

• Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.

• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results. Translates findings into insights for strategy management and execution.

• Prepares materials that help communicate the significance of the strategic insights to senior leaders and other key stakeholders. May participate in key stakeholder meetings.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in data/analytics, strategy consulting, or functional business experience within the respective industry of responsibility (i.e., P&C); OR Advanced Degree in Business, Science, Finance, Economics or related discipline with 2 years' experience in data/analytics, strategy consulting, or functional business experience within the respective industry of responsibility (i.e., P&C).

• Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights.

• Demonstrated experience using data analytics to formulate data-driven insights.

• Experience performing data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python).

What sets you apart:

• Expertise with Excel, coding in SQL, and developing Tableau visualizations.

• Knowledge of mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Understanding of Property and Casualty sales funnel concepts and metrics.

• Understanding of Property and Casualty operational environment (contact center and digital channels).

• Experience developing and communicating recommendations to improve production results (i.e. additional products, reduced expenses) based on quantitative and qualitative analysis.

• US military experience through military service or a military spouse / domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.