C2 Global Professional Services Austin , TX 78719
Posted 1 week ago
Overview:
Under general supervision, the Business Solutions Supervisor oversees and provides guidance to the business solutions staff within the workforce development area. This position leads the effort and provides business services to workforce system employers of all sizes and across industries; develops and implements strategies for the effective delivery of services to employers and businesses and is responsible for meeting/exceeding all related performance measures. Will assist the Deputy Director by providing technical assistance to staff as necessary and assist in the direct supervision of the Business Services Unit, the provision of exceptional customer service and the development of long term sustainable relationships with the employer and business community. Additionally, the Supervisor is responsible for the professional development of staff, the development and implementation of action plans to address under performance and the coordination of activities with other departments to meet the goals of the workforce system.
Pay: Depending on Experience
Essential Duties and Responsibilities:
assistance and training as appropriate on the provision of services and verifies that the data tracking
system accurately reflects the department activities.
Provides staff support and coaching on performance and the effective delivery of services to customers.
Understands and uses management information systems to collect analyze information and data, and
develop appropriate solutions for the effective delivery of services and performance; must understand
the Work in Texas (WIT) and TWIST systems.
accurately; develops as necessary a service and data tracking system to ensure the effective provision of
services to customers; ensures compliance with data entry procedures; develops action plans to resolve
issues and follows up on resolution of action plans.
ongoing basis, or as needed.
actions/solutions to remedy non/under performance.
develops as appropriate all Performance Improvement Plans, Corrective Action Plans and other plans to
meet/exceed workforce system performance measures and goals.
using data and information, initiates the revision of procedures to improve serviced delivery and
outcomes and implements solutions to achieve high customer satisfaction.
local guidelines.
solutions to remedy under performance.
promote services, follow up on commitments and seek feedback from all stakeholders to improve
services.
industry/sector specific LMI to employers and business partners.
Responsible for establishing and maintaining strong business relationships with local employers.
Verifies that staff is recording all services according to established procedures, accurately and timely, in
the appropriate systems (WIT, TWIST, etc.).
downsizing with rapid response services.
Reviews WIT registrations/data entry and updates them as appropriate.
Responsible for the recruitment of employers/businesses and the development of agreements such as
Work Experience, Subsidized Employment and engages in job development opportunities for
customers.
community/professional/trade organizations, i.e. chamber of commerce, economic development,
manufacturing, etc…
Business Solutions must be able to relocate anywhere in the service delivery area.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills/Qualifications:
Bachelor degree from an accredited university or college in a relevant field of study and four (4) years of work experience, in the public or private sector, preferably in a field of workforce development or public relations; two (2) years must be in a supervisory or management capacity required, or
Associate Degree from accredited college with six (6) years of work experience in the public or private sector, preferably in workforce development or public relations; two (2) years must be in a supervisory or management capacity required, or
High School Diploma or equivalent from an accredited educational institution with eight (8) years of work experience in the public or private sector, preferably in workforce development or public relations; two (2) years must be in a supervisory or management capacity required.
Prefer knowledge of workforce development programs and projects, economic development, business intelligence, business trends and project management experience.
Prefer work experience in a performance based environment, public or private, the ability to analyze and interpret information and data and provide relevant feedback for action.
Strong leadership skills, ability to motivate and provide guidance to staff and management.
Strong interpersonal skills; ability to communicate effectively and interact with all stakeholders; ability to develop solutions.
Strong knowledge of effective management techniques and practices, including planning, developing and implementing strategies and assessing results
Strong analytical skills and ability to interpret data and information; must be organized and detailed in the collection, review and analysis of data and information.
Ability to facilitate trainings and/or meetings to large groups.
Ability to plan, implement and evaluate the achievement of goals, objectives and initiatives.
Ability to establish and maintain effective collaborative working relationships.
Bilingual in English and Spanish preferred.
Valid driver's license with good driving record.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required.
EEO/AA
C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.
JOB CODE: CAP
C2 Global Professional Services