What you'll be doing...
Verizon's Global Professional Services (PS) organization provides consulting, design, implementation, and management to Verizon's Enterprise, Medium Business, and Government customers. The Consultant Business Solutions/Sales Specialist (CBSS) Group provides sales teams and strategic customers with a single point of contact for all UCCaaS (Unified Communications and Collaboration as a Service) site specific order processing, common vocabulary, and process that help facilitate client dialogues around complex services and products as well as coordinate post-complex sales delivery. The CBSS team will act as lead in the establishment and execution of process and service development plans to ensure effective quality control, quality assessments and enable greater product development.
This allows our sales teams the ability to better identify, qualify, prioritize and sell leveraging our practices:
Prior Experiences and Leverage of Other Engagements
Value Proposition Development
Complex / Cross-Tower Solution Selling and Delivery Experience
Relationship Management and Governance offerings
The Consultant Business Solutions/Sales Specialist Group will be aligned to the UCCaaS Product Solutions and Professional Services Implementations teams. This Role is responsible for establishing strong and mutually beneficial business partner relationships within Verizon's UCCaaS Sales and Ordering lifecycle. Their objective is to drive revenue acceleration through streamlining order entry processes.
In this role, you'll be responsible for:
Establish and maintain strong customer relationships up to and including CxO levels, with the goal of becoming Trusted Advisors
Act as the Order single point of contact for Customer, Sales and Delivery teams
Act as the escalation point for all UCCaaS non-Professional Services components (e.g. CPE, PIP circuits, IP Toll Free, etc.)
Support all in-flight UCCaaS site specific events with the customer
On-site and back office support to handle customer inquiries, request for service, status of activities
Role is engaged with customer during Pre-Sales prior to final signature and remains through Day 2 delivery
Coordinate process-related duties to enable Sales and Order efficiencies
Verify accuracy and completeness of orders entered into Verizon CRM tool from Sales to Billing lifecycle
Support Sales and Delivery teams with data entry and other clerical/admin duties
Perform quality control during critical points of the sales cycle
Communicate with customer the specific UCCaaS implementation information. Become the customer's primary sales focal point during implementation.
Communicate Sales or Customer needs to the UCCaaS Implementation team
Provide interface to Project Management
What we're looking for...
You'll need to have:
Bachelor's degree or four or more years of work experience.
Three or more years of relevant work experience.
Experience providing managed IT and/or telecom services to enterprise clients (Public or Private) at the CxO level.
Willingness to travel up to approximately 50% of the time.
Experience in the following:
A customer- facing Pre- and Post-Sale technical consulting technical role (i.e. Solutions Architect, Portfolio Partner) assessing and advising the clients of their current and future needs.
Consulting for multi-departmental solutions.
Experience in customer engagements. (Willingness to provide examples of solution designs, statements of work and/or technical project plans.)
Architecture to include conceptualization, definition, development and implementation of solutions with accountability for end to end delivery.
Even better if you have:
MBA or Master's Degree
Five or more years of experience providing managed IT and/or telecom services to enterprise clients (Public or Private) at the CxO level.
Knowledge of one or more vertical businesses (Public Sector, Retail, Finance, Manufacturing, Utilities, Healthcare, Logistics, etc.) for which the enterprise architecture is being developed
General knowledge in all of the following with an in-depth knowledge in the development and implementation of two or more technologies:
UCCaaS (Unified Communications and Collaboration as a Service).
Leading industry certifications at least one or more of the following technology areas:
Service Delivery/Governance: ITILv3.
Project Management: PMP, PgMP.
Networking: Cisco, Juniper.
Unified Communication: Avaya, Polycom, Cisco, MS.
Contact Center: Genesys, Five9, Nice, Nuance, Aspect.
Oral and written communication skills to deliver customer presentations aimed at aligning technical solutions with business value.
Experience preparing customer-facing material such as RFP responses, proactive proposals and solution designs.
Ability to identify problems, analyze them and provide potential solutions.
Ability to manage multiple tasks and projects across various organizations and global regions.
Strong leadership, negotiation, conflict resolution and consensus-building skills with business and technical groups.
Experience in sales or service of Fortune 500 companies.
Project delivery in a Fortune 100 company.
Delivery with matrix reports in a cross discipline project.
Ability to support customer and Verizon cross-functional teams through the sales, implementation, and support lifecycles.
Partnered with cross-functional Professional Services teams to develop integrated end-to-end solutions for customer.
Contributed to Sales Team development of Strategic Account Plans for premier customers.
Communicated technical solutions to non-technical audiences.
Ability to assist in development of metrics to measure the success of Verizon's custom solutions in meeting the client's business requirements.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.