Job Number 18007361
Company NESTLE GLOBE IS/IT
Location Saint Louis, Missouri
We are Nestl's GLOBE Team a global IS/IT function based in St. Louis, Missouri that operates as a shared service for all of our Nestl businesses. Our follow-the-sun model strategically positions these operations across the world in order to provide the most efficient and effective level of technical service and work-life balance is a driving force. Together, we are the largest SAP implementation in the world, and with operations in 197 countries, our systems and opportunities are excitingly complex. It is about thinking big.
Our Business Solutions Expert, also known as a Distribution Management Expert (DME), is a subject matter expert in providing technical solutions, design, and support for the VISTEX solution, and complementary applications related to; Customers, Distributors, and Broker Contracts. The DME designs define and improve the VISTEX solution for Nestl's market, and ensure system quality/deployments are extensively tested. Put simply, you'll provide critical support and guidance on deployed solution to capture cleanse indirect sales data, provide process improvement suggestions, and ensure ticket reductions for smooth implementations based on business requirements from the market a critical responsibility to push our business forward.
Sustain VISTEX solution for both National Health Service Corps (NHSc) and Broker Commissions
Troubleshoot and resolve issues with business systems applications, collaborate on complex tickets, manage escalations, and communicate with business in solving aging issues/high-priority Issues
Gain market(s) insights and understand business requirements to make recommendations on the applicability of VISTEX Solution
Advise and coach market contacts to anticipate and continuously improve trouble-free usage of VISTEX solution; work closely with offshore sustain groups to achieve service level objective adherence and deliver lowest cost sustain to drive optimization and simplification of support organization to drive out waste
Lead market project team in undertaking process improvement projects and/or the deployment of GLOBE process or solution functionalities
Deliver targeted training and coaching on best practices, applications and new functionality to improve business performance
Perform assessment on system changes or new applications prior to release and/or implementation to ensure there are adequate knowledge and documentation.
Make recommendations on how to address business needs by leveraging the VISTEX solution and utilizing Nestl practices
Liaise with project/business functional areas to coordinate interdependencies and resolve issues
Subject Matter Expert (SME) from a business and technical perspective
Coordinate and deliver functional specifications, assist functional streams to produce first time right quality, and document comprehensive business requirements and technical requirements
Maintenance and Production Support of existing systems
BASIC QUALIFICATIONS (MINIMUM):
Experience with VISTEX for SAP required
3 plus years of business analytics (statistical analysis, ticket analysis, consulting analysis) required
Distributor management experience preferred, not required
Functional/technical specification creation preferred, not required
To our veterans and separated service membersyou're at the forefront of our minds as we recruit top talent to join Nestl. The skills you've gained while serving our country, such as adaptability, agility, and leadership, are much like the skills that will make you successful in this role. We hope you'll consider sharing in our missionyou'll join a cohort of others who have chosen to call Nestl home.
The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran