Business Solutions Enablement Systems Sr. Analyst

Johnson & Johnson New Brunswick , NJ 08903

Posted 2 weeks ago

Johnson and Johnson Services, a member of the Johnson and Johnson Family of Companies is recruiting for a Business Solutions Enablement Systems Sr. Analyst to be located in New Brunswick, NJ.

Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA.

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is "to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson."

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

You will assist in the planning and execution of technology within the Business Solutions Enablement organization. The incumbent will assist in the cross-functional implementation, deployment, and operations of business solution delivery for technologies supporting the GS Service and Experience division.


  • Perform Discovery of Business needs

  • Enter Business needs into the Demand Management Intake platform

  • Create and manage user stories for Salesforce and or the Genesys Telephony platform which includes but is not limited to:

  • User story grooming with functionally specific project teams

  • Update user stories until they are in Definition of Ready (DoR)

  • Define user acceptance criteria in review with functional project teams

  • JIRA Project Backlog Administration

  • Provide consultation on requirements to the product owner/business owner

  • Oversee the validity of requests in the backlog; coordinating with Business Functions and project leads

  • Identify and communicate Business priorities to the Product Owner

  • Overall documentation of project requests, user stories, backlog

  • Communication to all project stakeholders with updates & status of pending & in-progress requests

  • Assist the BSE Test Lead in the communication of testing needs and resource requirements.


  • A minimum of a Bachelor's Degree is required; advanced degree or IT major preferred

  • Experience with Salesforce and / or Genesys is required, appropriate Systems Certifications preferred

  • A Minimum of four (4) years of relevant business systems analysis experience is required

  • Experience in SLDC and Agile development process is required

  • Understand the Scrum process is preferred

  • Experience in JIRA required

  • Strong analytics and reporting skills are preferred

  • Superior communication and collaborative skills required

  • Superior Account and Stakeholder Management skills are preferred

  • Ability to travel up to 10% of the time may be required

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

United States-New Jersey-New Brunswick-


Johnson & Johnson Services Inc. (6090)

Job Function

General Administration

Requisition ID


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Business Solutions Enablement Systems Sr. Analyst

Johnson & Johnson