Business Segment Overview
PNC Merchant Services (PNCMS) is a joint venture between First Data and PNC Bank which leverages the capabilities and strengths of both companies. PNCMS is focused on revenue growth, client growth, client retention and improving the client experience. PNCMS has a loyal base of clients who can benefit from enhanced and additional products and services, which our Business Solutions team enables.
Position Description Overview
The PNCMS Business Solutions Agent is responsible for driving revenue while deepening the relationship we share with our existing base of clients. You will use a consultative sales process to educate merchants on our full suite of products and services in order to help them manage and grow their business.
Manage inbound and outbound calls along with follow up requests from support teams to contact clients for hardware and software needs.
Use consultative sales process to uncover needs in order to educate and recommend the best product options for our clients to help them run their business.
Maintain healthy balanced pipeline of leads from various marketing campaigns that interchange throughout the year.
Build a relationship of trust with the client and present valuable products and services (ex- Clover Software Plans, Clover Security, Clover Cares)
Manage and navigate multiple systems simultaneously in order to gather client information in order to understand best solution to offer.
Collaborate with team members on sales strategies and best practices to constantly adapt your sales process.
Experience leading a sales team or significant cross-sales experience
Demonstrated leadership skills
Experience in developing sales strategy and the ability to develop a plan to effectively produce revenue growth
Proven record of developing and managing a pipeline
Strong solution selling and client engagement skills
Extensive understanding of, and experience with, First Data's offerings and positioning, particularly Clover
Technologically savvy and proficient in Microsoft Office, Salesforce and other First Data tools
Analytical skills, leveraged for reporting preparation and comp plan design
Highly self-motivated, energetic, creative and personable
Strong partnership skills
First Data Global Business Solutions (GBS) provides our millions of business clients around the world, large and small, with a broad range of commerce-enabling solutions to help them more effectively manage, market and grow their businesses. GBS solutions include acquiring, eCommerce, mobile commerce, marketing, analytics, and next-generation commerce innovations, including mobile payment services, webstore-in-a-box solutions and Clover, our cloud-based point-of-sale operating system that includes a marketplace for proprietary and third-party business apps.
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
First Data Corporation