Business Solutions Analyst

Posting Details

Posting Summary

Working Title Business Solutions Analyst Role Title Info Technology Specialist II Role Code 39112-FP FLSA Exempt Pay Band 05 Position Number 28000683 Agency Northern VA Community College Division NV280-VP of College Computing Work Location Fairfax County

• 059 Hiring Range $90,000 - $105,000 Emergency/Essential Personnel No EEO Category B-Professional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Monday

• Friday 8:30 a.m. to 5:00 p.m.

Sensitive Position No Job Description

General Description

The chief objective of the Business Solutions Analyst position is to provide analytical, functional and technical support for NOVA's implementation and use of business applications. Serving as a member of the Customer Engagement team, the position is responsible for building strong business understanding and relationship and enable the delivery of technology solutions that meet customer needs and requirements.

Duties and Tasks

• Gather requirements and/or conduct needs assessments to evaluate project/program feasibility

• Build relationships with customers at ground level, bridging the gap between IT and functional stakeholders to improve processes, products, and services through data analysis and requirements definition

• Collaborate with project, technical and subject matter experts to establish the vision and analyze tradeoffs between usability and performance needs.

• Demonstrate high aptitude for problem-solving methodologies for highly complex issues using data-driven decision-making practices.

• Institute proven portfolio management concepts, including business and IT alignment, prioritization, identifying roles and responsibilities, and service delivery.

• Recommends and applies strategic thinking, process improvement, and re-engineering methodologies and principles to projects

• Employs industry-standard tools to manage requirements and configurations to support business modeling activities.

• Maintain requirements and other documentation in alignment with project management guidelines and standards

• Perform user acceptance testing and ensure development is based on the documented requirements

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

KSA's/Required Qualifications

• Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into user stories and operational requirements.

• Knowledge of Microsoft technologies including O365, Power BI, Power AppsVisio and Teams

• Capable of taking ownership of tasks with minimal supervision.

• Results-oriented team player, who communicates and works with different levels of the organization.

• Ability to be flexible and adapt quickly to changing priorities.

• Advanced analytical, project planning, negotiating, interpersonal, and communication skills (written and oral).

• Knowledge of basic IT architecture and technical documentation methods

• Knowledge of design tools, methods and techniques to develop requirements and specifications that meet identified business needs

• Ability to identify and analyze the design and development of new or enhanced applications

• Knowledge of business process engineering concepts and methods sufficient to lead/conduct studies designed to identify potential improvements in the way IT is applied to key business functions.

• Ability to prepare reports, correspondence, guidelines, and Power Point presentations.

• Ability to communicate ideas in both technical and user-friendly language.

• Ability to work in a team-oriented, collaborative environment.

• Ability to write technical, business, and plain language documents and/or emails, with great attention to detail in all written communications.

• Ability to work on multiple projects as a project team member, occasionally as a project leader.

• Working knowledge of technology governance process

Minimum Qualifications

• Experience in business solutions analysis and process improvement

• Experience in analyzing, planning and implementing new and improved technology solutions and systems to meet business needs

• Experience in requirements gathering, project documentation, report writing, and executive presentations

• Experience providing transformational customer experience in technology services

• Experience marketing and implementing new technology

• Experience with MS Office Suite and project management tools

• Experience researching commercial off-the-shelf software solutions to support business needs.

• Experience providing technical support to end users and related customer services

Additional Considerations

Additional Considerations:

• Experience in higher education or public sector environment

• Experience in large and complex organization

• Experience with TeamDynamix ITSM

Operation of a State Vehicle No Supervises Employees No Required Travel

n/a

Posting Detail Information

Posting Number CLS_3115P Recruitment Type General Public

• G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 07/03/2024 Job Close Date 07/24/2024 Open Until Filled No Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA's commitment to inclusive excellence, please visit our website.

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have the tools and development opportunities to support and promote NOVA's mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu.

The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA's Annual Security Reports.

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/74940

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.

• Yes

• No

• • I understand that this position is not telework eligible and I will be required to attend work in-person.

• Yes

• No

• • I understand this position is located in Virginia and I will be required to reside in the DMV metro area.

• Yes

• No

• Do you have experience in business solutions analysis and process improvement?

• Yes

• No

• Do you have experience in analyzing, planning and implementing new and improved technology solutions and systems to meet business needs?

• Yes

• No

• Do you have experience in requirements gathering, project documentation, report writing, and executive presentations?

• Yes

• No

• Do you have experience with providing transformational customer experience in technology services?

• Yes

• No

• Do you have experience marketing and implementing new technology?

• Yes

• No

• Do you have experience with MS Office Suite and project management tools?

• Yes

• No

• Do you have experience researching commercial off-the-shelf software solutions to support business needs?

• Yes

• No

• Do you have experience providing technical support to end users and related customer services?

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application

• Other Document

• Certificate

• AHP Letter