Business Services Specialist I Full-Time 40-Hours

Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing.

Essential Functions Statement(s)

• Greets visitors and patients to determine their needs and directs them accordingly

• Collects appropriate documentation from patient and enters into PM system

• Collects copay, coinsurance or other balances owed on account

• Prints billing slip for physician to mark services performed

• Schedules follow-up appointments and cancels patient appointments due to no show

• Enters charges same day of service

• Codes diagnosis

• Reconciles payments daily

• Ensures that claims are in drop status at charge entry

• Maintains cash drawer for making change and balances it daily

• Verifies that all billing slips are submitted at the end of the day

• Prints appropriate registration forms from medical record system for future appointments

• Obtains precertification

• Performs other duties as assigned

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability

• Ability to accept responsibility and account for his/her actions.

• Accuracy

• Ability to perform work accurately and thoroughly.

• Assertiveness

• Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

• Communication, Oral

• Ability to communicate effectively with others using the spoken word.

• Communication, Written

• Ability to communicate in writing clearly and concisely.

• Customer Oriented

• Ability to take care of the customers' needs while following company procedures.

• Detail Oriented

• Ability to pay attention to the minute details of a project or task.

• Friendly

• Ability to exhibit a cheerful demeanor toward others.

• Honesty / Integrity

• Ability to be truthful and be seen as credible in the workplace.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED)

Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred.

Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.

Campbell Clinic Benefit Summary:

Campbell Clinic offers a lucrative benefit package to support employees and their families.

• Medical / Dental / Vision Insurance

• HRA Option

• Flexible Spending Account

• Basic Life Insurance

• Voluntary Life Insurance Option

• Long-Term Disability

• Voluntary Short-Term Disability

• Accident Insurance

• Critical Illness Insurance

• 401(k) Plan Matching + Profit Sharing

• Employee Assistance Program

• Paid Time Off

• 8 Paid Holidays

Equal Opportunity Employer/Veterans/Disabled