Business Services Officer

Role: The Business Services Officer is responsible for high-level commercial business development sales efforts that are primarily centered on products and services meant for small business clients. Responsible for the financial analysis, processing, documentation and servicing of business loans to existing and prospective borrowers and members. Generates treasury management/cash management fee income and deposits from new and prospective business members.

Essentials Functions & Responsibilities

• Analyzes corporate and personal financial statements and tax returns of borrowers and guarantors to determine their qualifications in terms of personal financial strength, credit history, liquidity, cash flow, and debt coverage in accordance with the loan request or renewal under current interest rate, terms and conditions. Will examine, evaluate, and authorize or recommend approval of member applications for extension of lines of credit, commercial loans and owner-occupied commercial real estate loans that are generally between $200,000 and $1,500,000 and for companies within the credit union's service area. Seek larger opportunities for participation or SBA-related lending.

• Develop and implement market sales strategy and plans to achieve goals that include new sales, cross-sell and retention goals. Develop and implement profitable Treasury Management deposit and fee income for assigned market. Call and manage client portfolio to identify growth potential through cross-selling of treasury and other credit union products. Make product and services presentations; prepare documentation relating to treasury management services and coordinate the implementation of new products and services within the department or third-party service provider.

• Assist with all business lending needs, including taking the applications, performing the initial credit analysis to determine if members' credit requests satisfy policies and procedure guidelines and processing all documentation. Order and evaluate all third-party reports, including appraisals, environmental reports, surveys, and title binders, to substantiate collateral values, title and lien position, and other related underwriting considerations. Review all completed and signed loan documents for thoroughness, accuracy, and adherence to existing credit union policy and procedures and all regulatory requirements

• Participate in various community functions and projects to promote the credit union and further develop new business opportunities. Actively involved with local chamber and business-related groups. Seek opportunities at leadership or committee-level positions with chambers, business groups, and/or non-profits within the region.

• Assists members with issues or questions concerning their accounts, explaining service charges, statement problems, product features, etc. Recognizes opportunities to offer members additional products and services to meet their needs. Performing loan administrative duties, clearing exceptions, and monitoring portfolio of business loans.

• Performs other job-related duties required or assigned.

Performance Measurements

• Review and complete business loan documents with no unresolved errors according to established department standards.

• Develop, maintain, and demonstrate a working knowledge of credit union new account standards, policies, procedures, and applicable state and federal government rules and regulations.

• Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required.

• Provide friendly, professional, personal service to all members and employees.

Knowledge & Skills

Experience

• Five to seven years of similar or related experience. A preference of 3+ years of experience in Treasury/Cash Management with thorough knowledge of treasury management products and solutions.

Education

• 1. Equivalent to a college degree (BS or BA in relevant field) and/or (2) completion of a specialized certification or licensing, and/or (3) completion of specialized training courses related directly to job functionality. Proficiency in Word and Excel is required. Proficiency in other business lending-related software products such as LaserPro and Sageworks is a plus.
  
  

Interpersonal Skills

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills

• Must have experience reviewing various business entity documents, including business and personal tax returns and financial statements, rent rolls, articles of organization, by-laws, and related documents. Successful track record of goal attainment as an individual producer and through leading others, either formally or informally. Proven history in customer development and retention. Must have strong critical thinking and problem-solving skills to meet member needs. Must be able to navigate multiple computer systems and applications and utilize search tools to find information needs. Must have strong analytical and organizational skills to conduct analysis and monitor loan progress in consideration of market trends, audits, interest rates, and economic conditions.

Physical Requirement

• Light lifting required