Business Services Manager

University Of Colorado Aurora , CO 80041

Posted 2 months ago

University of Colorado | CU Anschutz Medical Campus

Barbara Davis Center for Diabetes

Business Services Manager/Pediatric Clinic Manager

Position # 00773324 - Requisition #18640

  • Applications are accepted electronically ONLY at

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The Barbara Davis Center for Diabetes has an opening for a full-time University Staff (unclassified) Pediatric Clinic Manager position.

The University of Colorado Anschutz Medical Campus ranks among the top institutions nationally in clinical care, education and research. Its 230-acre campus, designed to enhance collaboration and interprofessional education, hosts the College of Nursing; the Schools of Dental Medicine, Medicine, Pharmacy, and Public Health; the Graduate School; a Health Sciences Library; and two hospitals. Strategically located contiguous to the campus are a biosciences research park and the soon-to-be-completed Veterans Hospital. CU Anschutz offers two undergraduate degrees, 35 graduate degrees, and five first-professional programs. More than 4,000 students learn alongside faculty members who also make meaningful medical discoveries and provide expert clinical care through 1.5 million patient-visits annually. A hub for research and innovation, CU Anschutz receives over $400 million in research awards each year and has filed 1,300 patent applications and formed 53 new companies since 2002. Read CU Anschutz Quick Facts here.

Nature of Work

The Barbara Davis Center for Childhood Diabetes (BDC) specializes in type 1 diabetes research and care for children and adults. Founded by Marvin and Barbara Davis in 1978, it is currently one of the largest diabetes institutes in the world. The BDC includes clinical care for pediatric and adult populations, clinical research, and basic and translational research. The Center generates over $26 million annually including but not limited to clinical revenue, gifts, grants and other funding sources.

The Barbara Davis Center (BDC) Pediatric Clinic Manager is responsible for financial and administrative functions of the Pediatric Diabetes Division. The pediatric clinic serves over 4,600 children with type 1 diabetes as well as provides inpatient care to patients seen at Children's Hospital Colorado. The position is responsible for planning, organizing and managing the clinical and business activities of the Division. In collaboration with the Research Services Manager, the Pediatric Clinic Manager is responsible for over $9 million annually in clinical, gift, research grants and auxiliary revenue. The Clinic Manager provides critical operational support by closely monitoring budgets and providing sound fiscal and day-to-day operations management in support of BDC and School of Medicine mission and goals.

Financial Management

  • Manage and oversee funds of the division including clinical, gift and auxiliary funds. This includes preparation of budgets, establishing internal controls, invoicing and reconciling payments, and monitoring revenue and expenditure activity for each of the funds.

  • Prepare financial reports and provide interpretation and analysis for audiences including providers and directors of division, medical, executive, and finance and administration.

  • Responsible for implementation and execution of all relevant university, CU Medicine, state, and federal financial policies and procedures.

  • Prepare annual division budget in close collaboration with the Research Services Manager, Division Director, and BDC Director of Finance and Administration.

  • In collaboration with the Adult and Eye clinics, prepare and submit annual clinical budget for all BDC clinics (Pediatric, Adult, & Eye).

  • In collaboration with the BDC Director of Finance and Administration, prepare and process annual incentive according to BDC Incentive Plan.

  • Manage clinic procurement and reimbursement activities including adherence to all relevant policies, establishing internal controls and ensuring personnel are trained in all of the above.

  • Facilitate fiscal strategic planning and analysis as needed

Clinical Operations

  • Responsible for day-to-day operations of the pediatric clinic including scheduling, purchasing, workflow, customer support, phones and supervision of clinic staff in all of the above.

  • Manage revenue cycle and productivity including service delivery, charge capture, coding, billing, denials, and reimbursement.

  • Monitor division charges, collections, Date of Service/Date of Post, CPT volume, identify opportunities for improvement.

  • Organize division meetings including developing agendas, facilitating topics and following up to ensure completion of plans and decisions.

  • Manage relationships/agreements with external partners including contracts with Children's Hospital Colorado, outside clinics, industry and provider med-legal/consulting contracts.

  • Establish sites of practice.

  • Oversee training and access to EPIC.

  • Continually assess processes and systems, make suggestions for streamlining, cost savings and/or workflow improvements.

  • Collaborate with BDC Quality Improvement Team to plan and implement operational strategies that improve quality and performance.

  • Manage customer inquiries, complaints and support processes to enhance customer satisfaction.

Human Resources Management

  • Supervise clinic administrative staff, including coordinating office administration operations, providing coaching and guidance, providing opportunities for professional development, and conducting performance assessments.

  • Provide leadership in the formulation and implementation of division polices as needed.

  • In collaboration with the Research Services Manager, ensure all salary funding distributions are allocated according to sponsor and division policies and budgets.

  • Assist Division Director with performance assessment and salary setting.

  • Oversee provider credentialing process.

  • Ensure clinic staff are meeting all training, certification and licensure requirements.


  • Participate in and provide leadership to special events planning including Grand Rounds, conferences and fund raising events.

  • Oversee BDC clinic facilities including maintenance, assistance with space inventory surveys, and security and safety procedures.

  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor's degree in in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.

  • Five (5) years of progressive professional management and financial experience.

  • Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis, but not for the specific experience.

Preferred Qualifications:

  • A master's degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.

  • Progressively responsible professional management and financial experience in an academic and/or medical center environment.

  • At least 3 years of supervisory experience preferred.

  • Experience directly managing day-to-day freestanding clinical patient operations.

  • Experience managing complex information and computer systems.

Knowledge, Skills, and Abilities

  • Strong financial management skills to manage multiple funding streams with different requirements (budgets) and different fiscal years.

  • Ability to plan, organize, implement and coordinate complex financial and administrative activities.

  • Ability to work independently, as well as part of a team.

  • Ability to communicate effectively with medical, professional, administrative and other personnel, to effectively present information both orally and in written form.

  • Ability to handle sensitive and confidential information and documents and maintain strict confidentiality in all HR and financial matters.

  • Strong organizational skills and attention to detail.

  • Ability to multi-task, establish work priorities and to handle a fast-paced work environment.

  • Knowledge and experience with Microsoft Office suite.

  • Demonstrated commitment and leadership ability to advance diversity and inclusion.

Salary and Benefits:

Salary is negotiable and commensurate with skills and experience.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.


Total Compensation Calculator:

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

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Business Services Manager

University Of Colorado