Business Services Manager

Opportunity Foundation Of Central Oregon Redmond , OR 97756

Posted 2 months ago

General Statement of Function

Supporting the Mission, Vision and Values of the Opportunity Foundation by Empowering People of Diverse Abilities; Envisioning All People Living, Learning and Working Together; Valuing Dignity, Equality, Integrity, Inclusion, Choice, Excellence and Empowerment.

The Business Services Manager, under the direction of the Business Relations Director, is responsible for all business operations in their respective regions, including retail, habilitation, community employment and path to employment services. These programs are performed in a business setting in keeping with the Opportunity Foundation's philosophy regarding growth and development as it relates to supportive and respectful settings. The Business Services Manager must be capable of independent thinking and action and is expected to continue to strive for excellence by developing skills and expertise that directly relate to this position. They will be evaluated equally between their skills and conduct as they apply to the Mission, Vision and Values of the Organization, as well as their ability to continue to improve defined business program goals.

Personal Qualities

The person in this position must have an interest and willingness to work in the field of developmental disabilities, and be flexible to support client choice by setting aside one's values, and support the Mission, Vision and Values of the organization. Must be able to manage a team by delegating tasks and functions to best manage resources. Must be willing to do routine or detailed tasks, work effectively and productively as a team member and a team leader. Must be patient, tolerant, tactful, alert, and have a neat personal appearance for successful job performance. The Business Services Manager is expected to contribute to staff morale by directing and supporting the team with enthusiasm, confidence, loyalty and being a model of positive leadership. The individual must possess excellent verbal/written communication, use respectful and courteous language when communicating with team members, residents, parents, and/or guardians, and have a pleasant and positive attitude.

Essential Job Functions

  • Maintain a positive attitude and professional behavior with coworkers, customers, and clients.

  • Model teambuilding and the ability to creatively and calmly problem solve.

  • Track, report and make efforts to improve performance measurements related to safety, quality, service and profit.

  • Maintain and grow improvement program emphasizing staff problem solving and focus on continuous improvement toward safety, quality, service and profit.

  • Maintain continued understanding of ISP and other considerations and ensure that an overall plan and daily schedule is being followed to ensure the health and safety needs of clients and staff are met.

  • Determine equipment, materials, and supplies needs, and coordinate purchases.

  • Coordinate with the Supported Employment Liaison to ensure proper administration of employment programs and policies.

  • Responsible for the daily operations of business services in the designated region, including retail operations, habilitation and supported employment.

  • Responsible to oversee and ensure process for each client's Individual Support Plan (ISP), and support clients' choices in the vocational setting, and in community activities that include transportation.

  • Direct and supervise regional program on a daily basis. Provide the highest level of customer service and motivate, direct, and train staff to provide outstanding customer service across business programs.

  • Responsible for Sales Operations, including pricing, advertising, goal-setting, tracking and projections, sales procedures, store presentation, and merchandising.

  • Train clients and staff for efficient, effective operations.

  • Assure the quality of documentation and record keeping, including client services, licensing, safety, personnel, commensurate wage, and payroll.

  • Support and implement directives of the executive management.

  • Ensure that staff representatives and client advocates attend meetings with clients receiving services. Develop working relationships with case management, brokerage personal agents, residential program staff, and family, guardians, and friends who support Opportunity Foundation clients.

  • Identify opportunities for cost efficiencies in the areas of labor, purchasing, maintenance, operational procedures, and program coordination.

  • Actively participate in marketing initiatives and build rapport with community and customers to develop positive business relationships. Maintain an awareness of the local market and recommend marketing strategies. Coordinate movement of merchandise and materials between sites, as needed.

  • Plan retail operations and strategies to maximize store sales, to include the planning and implementation of sales promotions, special events, and in-store specials.

  • Assist the Business Relations Director in the implementation of all Commensurate Wage procedures, including ensuring accurate completion and documentation of all client wage evaluations, at least biannually.

  • Ensure and/or schedule and notify staff about attendance at classes and in-service trainings required to meet licensing and organizational standards. Attend required meetings. Plan, schedule, and deliver staff trainings, as required.

  • Model ideal work methods and ethics, and counsel clients on behavior issues and other workplace concerns.

  • Ensure and/or facilitate new client intakes, and ensure collection and completion of required documentation.

  • Ensure the accuracy and timely completion of client documentation and filing, to include case notes and incident reports, to comply with Oregon Administrative Rules.

  • Follow Behavior Management best practices and procedures in daily support of clients. Maintain OIS and OIS Oversight certification, as required.

  • Develop and maintain observation skills necessary to identify behavioral and health needs and immediately report changes/concerns to the Business Relations Director or Registered Nurse.

  • Responsible for identifying and responding to client support concerns and/or opportunities for improvement.

  • Ensure review of and/or complete vocational ISP's, rate determinations, protocols, and safety plans, as required.

  • Promote the thrift store donation pick-up service and ensure that all donation pick-ups are scheduled and completed on a timely basis.

  • Ensure that all bale materials are baled on a timely basis, and that trucks are loaded and/or unloaded, as required.

  • Monitor staff performance and complete performance documentation, including staff evaluations. Recognize and document exceptional staff performance. Deliver coaching and implement disciplinary actions, as required.

  • Oversee the organization and maintenance of the program work areas, to include merchandising of the sales floor and the setups of the assembly and baling operations.

  • Understand and comply with State and Federal regulations that are applicable to the program to ensure best practices to meet and exceed licensing standards.

  • Maintain a safe and clean environment at all times. Take appropriate action to resolve and report safety concerns. Consistently perform job in a safe manner; follow all Program Policies as pertains to safety including OSHA standards and best practices.

  • Ensure a clean, organized, and safe work area is maintained at all times.

  • Ensure the completion and documentation of monthly fire drills, safety reviews, staff safety meetings, and monthly attendance by a program staff person at the Safety Committee meetings.

  • Attend required and regularly scheduled meetings and in-service training, including team meetings.

  • Follow the Opportunity Foundation's established policies and procedures, and changes as mandated by the organization.

  • Must be able to meet and maintain minimum requirements of the Oregon Core Competencies.

  • Perform additional duties as assigned or delegated.

Occasional Job Functions

  • May be requested to participate in off-site activities, which may involve travel at travel rate of pay.

Education/Work Experience Requirements

  • Bachelor's Degree in related field preferred OR any combination of education and experience equivalent directly related to the position.

  • Consistently maintaining confidentiality is a priority in this position.

  • Positive attitude and positive leadership is a priority in this position.

  • Experience working with people with disabilities is desirable but not required.

  • Experience in retail and/or thrift store sales is desirable but not required.

  • Possess excellent oral and written communication skills.

  • Ability to get along with others and recognize the need for diversity and flexibility.

  • Must possess a valid Oregon driver's license, driving record acceptable to our insurance carrier and proof of personal automobile insurance.

  • Must pass the criminal background check as required by the Oregon Mental Health Division.

  • Must pass pre-employment and random drug screening.

  • Must be able to obtain CPR and First Aid certification.

  • Must complete 12 hours of job-related in-service training annually.

Physical Demands

















Carrying: Up to 10 lbs.




Lifting: Up to 10 lbs.

Up to 25 lbs.

Up to 40 lbs.



With help of another or device occasionally

Due to the nature of the job, you may be required to lift more than 40 lbs.

Working Conditions

Predominantly indoors, adequate heat, air conditioning, and lighting. Some noise factors from equipment or clients.

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Business Services Manager

Opportunity Foundation Of Central Oregon