Business Services Analyst

Johns Hopkins University Baltimore , MD 21203

Posted 2 weeks ago

Classified Title: Business Services Analyst

Role/Level/Range: ATP/04/PD

Starting Salary Range: $58,695-$80,625 (commensurate with experience)

Employee group: Full-Time

Schedule: M-F 8:30 to 5:00

Exempt Status: Exempt

Location: 33-MD:Johns Hopkins Bayview

Department name: 10002792-SOM DOM Bay General Internal Medicine

Personnel area: School of Medicine

General Summary/Purpose:

The Business Services Analyst position assists in project management, data/financial analysis, and reporting for the Department of Medicine (DOM), Division of General Internal Medicine. The position aligns operations to meet the needs of patient care while also supporting the educational and research missions of the Division.

The Division has 25 clinical providers and sees more than 20,000 ambulatory visits per year. With a direct reporting relationship to the Sr. Administrative Manager and project accountability to Divisional faculty and the Assistant Administrator of Finance, the Business Services Analyst is responsible for project management, research, and financial analysis in support of the Division.

The incumbent will share expertise and collaborating closely with a broad spectrum of individuals across the Hopkins enterprise. This position has a far-reaching impact touching patient care, business development, system integration, data analytics, quality improvement, and more.

Specific duties & responsibilities:

Project Development/Management:

  • Work with education, clinical, and research areas to meet operational targets and to help develop, implement and maintain performance improvement initiatives

  • Assist in the development of business plans, financial analyses, market analyses, and other service analysis to evaluate and support strategic initiatives.

  • Develop comprehensive project plans for identified opportunities establish project goals, objectives and outcomes as needed, secure leadership support and endorsement, determine a project timeline to accomplish identified goals with milestones, consider organizational needs by identifying necessary resources, and work with a team of project participants

  • Assist in the implementation of projects action plan - utilize skills of communication, negotiation and problem solving to effectively execute identified steps of implementation, monitor progress towards outcomes and modify action plan accordingly, plan interventions as necessary to maintain timeline, recognize potential for integration/collaboration.

  • Evaluate project outcomes - collect relevant data to determine efficiency of project, suggest and implement recommendations to improve project outcomes or processes, develop written summary reports by making recommendations to the leadership based on the data analysis

  • Work collaboratively with physician, nursing and care management leadership to provide effective, efficient and patient-centered care in the Department's clinical care settings

  • Develop and participate in the analysis and evaluation of strategic business plans, feasibility studies, market assessment, marketing plans, data gathering, implementation plans and presentation of written reports on prospective and existing clinical programs impacting the inpatient and select ambulatory settings.

  • Proactively develop and implement change management strategy for major organizational activities and events in alignment with departmental and/or institutional objectives.

  • Formulate tactical business plans in conjunction with administrative leaders in the DOM, SOM, JHHS, and other affiliated institutions.

  • As applicable, assist in the development of volume, expense and capital budgets for the Division's operations.

  • Routinely assess patient throughput (e.g., length of stay, discharge barriers, procedure/test delays, boarding hours, and referring hospital wait times) and, in partnership with Case Management, Social Work, Nursing Administration and faculty leadership, utilize process improvement methodologies to enhance and optimize performance and desired outcomes.

Reporting/IT Systems:

  • Utilize Outpatient/Inpatient Operation systems and databases (EPIC, IDX, DataMart, Case Mix, CCUB, and MedVitals) to develop and maintain clinical reports detailing access performance, volumes, provider utilization, patient satisfaction, financial performance, safety, compliance and other pertinent decision support tools and management reports. Communicate reporting trends to Departmental and Divisional Leaders.

  • Prepare timely and accurate ad hoc analysis/reports such as staffing level, physician productivity, space utilization, access/capacity, new clinical practice initiative, business plans, professional fee and hospital billing assessments, and payer mix etc.

  • Prepare analyses to support the understanding of clinical practice economics by establishing various financial databases consisting of revenue related activity, Current Procedural Terminology (CPT) codes, Relative Value Units (RVUs), demographics, etc. Participate in the review of PQRS, HEDIS, HCAHPS, LOS, and other population health metrics that would impact care delivery models.

  • Assist with data collection and reporting for the Division's high-utilizer patient program to understand outpatient versus inpatient utilization, readmissions in an effort to adequately report on program goals and metrics to hospital leadership.

  • Make recommendations to divisional leadership based on data that is analyzed and develop presentations.

Financial Management/Analysis:

  • Assist in the development of the annual Departmental budget and projection. Responsible for assisting in control of established budgets by overseeing loading of budget, reconciling budget information and changes, and extracting and analyzing financial data to assist in management of the Department's JHU & JHB operations

  • Generate monthly financial reports and monitor revenues and expenditures (for various business lines, including, but not limited to designated and discretionary funds, affiliated institution funds, general funds, etc.) against budget

  • Perform comprehensive financial analysis relating to business to improve Departmental financial effectiveness and compliance with JHU, JHH and/or agency regulations and restrictions

  • Assist in developing business plans for revenue enhancement or new lines of business. Evaluate the financial performance of existing strategic programs and create financial performance reports. Develop financial proposals for programs as needed.

  • Prepare and maintain/update inter-entity agreements (IEAs). Assist in year-end reconciliation of IEAs, as needed. Assist with preparation of major capital proposals, as needed.

  • Assist in the preparation of monthly financial transactions such as KB15N's, accruals, journal entries, and non-payroll cost transfers within the Department.

Internal Relationship Management:

  • Build strong collaboration and teamwork with the Department of Medicine central administrative offices located on the East Baltimore and Bayview Medical Center campuses. Includes, but is not limited to, nursing administration, general administration, ambulatory administration, finance administration, facilities, human resources administration, information technology administration and revenue cycle management.

  • Develop communication strategies and execute tactics to improve communication and to build productive relationships with JHBMC and SOM employees pertaining to clinical operations. Continuously communicate to staff the importance of the patient experience, quality of care, and sound financial performance; and, collaboratively champion successes and priorities for improving performance in meeting and exceeding patient and customer expectations.

External Relationship Management:

  • Collaborate with external organizations, which includes, but is not limited to, CRISP, external practices (i.e. urgent care facilities, surrounding hospitals, etc.), organizations and EMS to obtain best practices and compile/share data related to the Division's high-utilizer patient program.

Minimum qualifications (mandatory):

  • Bachelor's degree in Health or Business Administration required. Master's degree preferred.

  • 3 years health care experience required. Understanding of medical operations and physician practice management as usually acquired in 3-5 years applicable experience.

  • Working knowledge of information systems, revenue cycle, communication skills, plus advanced analytical ability to identify data requirements, and analyze complex reports.

JHU Equivalency Formula: Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.

Additional related experience may substitute for required education on the same basis.

For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Special knowledge, skills, and abilities:

Proficiency in the use of MS Office; knowledge of JHU policies, procedures, and administrative/financial systems preferred.

Previous work experience in administration at a higher education institution with a strong customer service orientation preferred. Requires the ability to compile, analyze and interpret patient /physician data. Must be able to present and format data and technical information for various end users. Must also be able to make detailed recommendations for further data analysis. Must be able to communicate effectively with all levels of staff and management including, JHM personnel, department/division leaders, consultants etc. Must have demonstrated skills working and responding to various customer requests for data and information. Must have solid project management skills. Requires the ability to deliver end user reports and information within established timeframes.

Ability to make independent judgments and to act on decisions on a daily basis. Ability to work for long periods of time without direction. Ability to prioritize own work and work of staff as needed. Ability to work with flexibility on several tasks simultaneously and to meet various concurrent deadlines. Excellent communication and customer service skills with the ability to work well under pressure. Very strong organizational skills, analytical and problem solving abilities, and attention to detail. Ability to maintain confidentiality.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer

Note: Job Postings are updated daily and remain online until filled.

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Johns Hopkins Bayview

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Business Services Analyst

Johns Hopkins University