Business Service Manager Multi-Cloud Services Development

Hewlett Packard Enterprise Palo Alto , CA 94306

Posted 2 months ago

Business Service Manager Multi-Cloud Services Development

Job Description:

Are you looking for a senior level Cloud Services role with a strong strategic element? What if it could be with one of the most impactful IT companies in the world?

Hewlett Packard Enterprise (HPE) Pointnext brings together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world.

What sets us apart? Our people. Our people's relentless commitment to partner, innovate, and act.

If solving the world's biggest technology challenges sounds like the right career path for you, read on.

About the Business Service Manager Multi-Cloud Services Development

HPE Pointnext Operational Services (OS) is currently seeking highly qualified and motivated individuals for a Business Service Manager Multi-Cloud Services Development in one of the following locations. No relocation assistance available.

Santa Clara, CA

Alpharetta, GA

Bellevue, WA

Fremont, CA

Houston, TX

Milpitas CA

Palo Alto, CA

Roseville, CA

San Jose, CA

In this role, as part of the worldwide portfolio team, you will be responsible for the development and leadership of the HPE Pointnext Multi Cloud OS program. Working with customers, external partners, industry analysts and the HPE Geo teams at the global, country, and region levels, you will develop and execute the overall strategy and tactics to win.

Your focus will be on developing new compelling OS customer value in multi cloud environments, targeting large enterprise through mid-market customers deploying private, public and hybrid cloud solutions.

This new OS value will enable HPE Pointnext order, revenue, and margin growth while also creating pull through of other HPE products and services. The role will involve collaborating closely with multiple teams including OS globally, Advisory and Professional Services, Hybrid Cloud Services, and many other functional teams.

In this role, you will need to have a deep understanding of customer needs in the Cloud segment and be able to develop the OS strategy and services to win in this segment.

Services developed will be sold through multiple routes to market including direct, channel and via System Integrators (SIs). This will involve working closely with the Worldwide HPE Pointnext Category Management leads, Channel organization and Alliances group.

Your work will involve some travel and working with multiple teams from around the world, including Operational Services, Advisory and Professional Services, HPE Product Organizations and all sales channels.

Position is expected to include 10% global travel but may vary depending on the needs of the business.

As a Business Services Manager, your work will have significant influence on our service strategy and provide critical value to our customers.

You'll have the opportunity to work with the products we deliver and support, while gaining experience as a Business Service Manager, which can lead to future careers within HPE.


As the Business Service Manager for Multi-Cloud Services Development, you will:

  • represent and lead the OS Multi Cloud portfolio for HPE Pointnext
  • develop the OS portfolio of value and intellectual property (IP) that aligns to the customer and market needs to leapfrog the competition and drive growth
  • work across diverse functional and geographically-dispersed teams to develop and execute the strategy
  • develop the necessary governance structure to effectively manage the business segment
  • provide input and recommendations to leadership on the state of the market and business performance
  • provide mentoring and guidance to peers and other HPE and Channel employees
  • work with marketing, pursuit, and sales to drive confidence in positioning and selling new value
  • work with delivery to ensure skills are in place to deploy a compelling customer experience
  • be the face of the service at trade shows, analyst meetings, and customer events
  • work with Category Management in generating demand and building pipeline for the product/service
  • support Account teams on strategic opportunities as needed to improve win probability
  • perform other duties as needed or assigned

HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations. At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems.


Education and Experience Required

  • 12+ years' experience in enterprise IT service delivery

  • 3+ years' experience in enterprise Cloud technologies

  • Bachelor's degree; technical discipline preferred, or compensating experience (see below)

  • Advanced degree preferred

  • Without a Bachelor's (or higher level) degree, an additional 2 years' relevant experience, for a total of 14+ years

Knowledge and Skills Required

  • Deep experience in one of the related disciplines of Cloud (private, public, hybrid) in a marketing, sales, pursuit or delivery business planning role

  • A deep understanding of the Cloud market and customer needs with a strong point of view on how HPE OS can win, and drive profitable growth and customer satisfaction

  • Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role

  • A proven track record in driving a services or product program

  • Experience working with senior management

  • Proven program and project management skills working across multiple diverse teams

  • Teamwork and collaboration

  • Proven ability to exercise independent judgment and handle unique situations to accomplish goals

  • Influencing, negotiating skills, and a strong communicator

  • Strong sense of ownership and accountability

Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply todaywe are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.

If you are seeing this job posting somewhere other than the HPE Careers website, you may apply by following these instructions:
1.Log onto
2.Sign in, or create and confirm an account
3.Click "Search Jobs", then enter job number 1041324
4.Complete full application process

Hewlett Packard Enterprise Values

  • Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

  • Bias for action: We never sit still - we take advantage of every opportunity

  • Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the worlds most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at

About HPE Pointnext Operational Services (OS)

Pointnext Operational Services (OS) is a $6B per year business generating the majority of HPE's profit. It has hundreds of thousands of customers, with the highest customer satisfaction scores in the industry based on Net Promoter Scores. This organization drives key offers like HPE GreenLake and HPE Datacenter Care, among others.

About HPE Pointnext

HPE Pointnext is a global service provider and business integrator delivering solutions with speed, power, precision, and passion. HPE is responsible for the development and delivery of the IT infrastructure solutions at the core of the world's largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of HPE, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions.

Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries. Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!

To help companies accelerate, we've created a new company, one that defines transformationand defies "business as usual". In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

HPE is an industry leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it allsoftware, hardware, services, and talented people with the right mindsetwe help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.




Job Level:


Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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Business Service Manager Multi-Cloud Services Development

Hewlett Packard Enterprise